Flight Operations Agent - JFK Airport

October 15, 2026

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Ready to take your aviation career to new heights? As a Flight Operations Agent, you will be at the heart of our airport operations, coordinating critical activities across load control, cargo, ramp, and ground handling while working in a dynamic and international environment!

Apply now and become part of Lufthansa Cargo!

This role involves the following activities, among others:

Taks

Load Control Duties

Calculation and Planning of load distribution for the aircraft taking into consideration the rules and regulations as per GOM
Cargo onload optimization in regard to aircraft volume and weight
Prepares flight relevant documents such as general declarations, permits for local customs authorities, etc.
Produces arrival and departure notifications
Briefs GHA about off -, on load as well as sequence of loading/unloading
Issuance of loadsheet and completion of Notoc
Dispatch of operational messages as well as other post flight activities
Maintains traffic reports
Coordination of station activities and suppliers

Ramp Agent Duties

Check of all ULD’s (Unit Load Devices) for airworthiness to ensure a safe flight operation
Checks ramp area for cleanliness
Monitors the condition, the readiness, the amount of the equipment as well as the amount of necessary staff from the GHA required on the aircraft and reports any irregularities
Loads and unloads the aircraft as per loading instruction in accordance with the requirements of the GOM or supervises these functions
Coordinate and monitors the suppliers to ensure punctual performance
Secures load on aircraft (i.e. locks) and signs the loading instruction
Responsibility for aircraft and ramp safety
Assists the supervisor in ensuring that all defined service standards are understood and met by GHA (General Handling Agent)
Ensures that all work is carried out according to documented quality manual procedures, and promotes a preventative (perhaps better: .. takes preventative measures, using the tools provided) culture using the tools provided
Supports, cooperates and communicates with all colleagues, including crew and sales staff
Ensures that security and safety procedures are adhered to in accordance with set procedures
Establishes, maintains and evaluates statistical data

General

Performs crew support such as briefings, crew catering and hotel bookings
Keeps up-to-date with all developments & changes regarding new procedures, incl. security procedures
Fully cooperates with LCAG management, Cargo/Operations and warehouse staff
Assists with cargo handling related supervision and co-ordination
Performs all handling duties within LCAG & GHA when appropriate
Performs all other duties assigned or delegated by supervisors
Performs Load Master duties if required
After gaining sufficient experience he/she performs surveillance duties
Reporting of Incidents as per SAM

People Management/Supervision

Assists the supervisor in the Ground Handling Agents ground operations activities by economical utilization of all manpower and ensuring that all LCAG safety and quality standards are adhered to
Provides regular and accurate staff feedback to the General Handling Agent management and to Manager Handling

Local / Regional Specifics (up to 30%):

Supervises, motivates, encourages, guides and evaluates the staff of GHA (General Handling Agents) in co-operation with GHA management
Ensures the planning of work and appropriate scheduling in absence of the Cargo Supervisor
Performs local training for GHA staff – Keeps records of all support activity related to GHA
Supports monitoring and controlling subcontractors (including handling company), requesting corrective action when necessary to ensure required performance levels

* All other duties as assigned or required

Are you ready to Take-off with us? Know more about the requirements:

High School Diploma/ GED required
Bachelor's Degree or equivalent higher education diploma
3-6 years of experience in related positions desirable (can be substituted for a combination of education and job experience)
Experience in airfreight handling and operations preferred
Fluency in English required
Knowledge of local customs regulations desirable
Clean driving license
Must be willing to work shifts
Must possess a legal work permit in the U.S.

* CV/Resume required

* Company may provide relocation assistance

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Pay: $5,100.00 - $5,900.00 per month

Benefits:

401(k)
Employee assistance program
Employee discount
Health insurance
Professional development assistance

Experience:

Air Cargo: 3 years (Required)

Work Location: In person

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