Field Service Engineer, Remote

November 6, 2026

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Job Description:

Provide highly visible customer support through on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems
Instruct customers in system operation and maintenance
Serve as company liaison with customers on administrative and technical matters
Install, maintain, validate, and repair PerkinElmer and/or multivendor instrumentation at customer sites
Provide troubleshooting, repair, qualification, and warranty services within prescribed time frames and maintenance protocols
Communicate service offerings including training, support, software, laboratory services products, and field upgrades
Partner with customers to understand analytical workflows and applications
Follow installation, warranty, and service agreement documentation standards
Contribute to account profitability through efficient execution and service delivery
Upload and download required service data
Maintain assigned tools, test equipment, telecommunications equipment, and service parts inventory
Develop technical and soft skills through training and development
Report product improvement opportunities through the quality notification process
Seek higher-level certification through company-sponsored training
Complete administrative tasks including time reporting and assigned training
Maintain health, safety, security, environmental, and operational compliance
Service customers in the Louisville, Kentucky area and territory including Kentucky, Ohio, and Indiana, with focus on Cincinnati and Louisville

Requirements:

BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR Associate Degree in a related discipline plus 5 years direct experience OR High School Diploma plus 7+ years direct experience
Outstanding interpersonal, written, and verbal communication skills
Technical problem-solving skills and attention to detail
Outstanding customer service skills
Aptitude for technical and practical matters
MS Office skills: Outlook, PowerPoint, Word
Ability to follow written and verbal directions and understand technical bulletins and service manuals
Ability to work under time constraints and maintain alertness and concentration
Ability to work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
Ability to travel by air, vehicle and/or other means of transportation as business requires
Valid driver’s license
Experience using Microsoft 365 preferred
Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software preferred
Vendor issued certification on relevant laboratory equipment preferred
Knowledge of laboratory safety practices preferred
Ability to work in a laboratory and controlled environments requiring personal protective equipment
Ability to occasionally move or lift up to 25 pounds, with potential occasional lifting of up to 50 pounds
Ability to handle hazardous waste according to local, state, and federal regulations
May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator

Benefits:

Car, laptop and phone are company provided
Company sponsored training & development offerings
Travel by air, vehicle and/or other means of transportation as business requires
Full-time employment

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