Retail Service Specialist

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Job Description:

  • Greet members by phone and in person and determine the nature of service required
  • Provide requested services or direct members to the appropriate area
  • Provide notary and/or DMV license transactions and services where applicable
  • Resolve problems and assist with administrative functions in the absence of a manager
  • Provide high level of customer service according to Club's Quality Assurance Standards
  • Provide registration services in states offering DMV license services
  • Maintain current knowledge of DMV regulations and complete transactions according to State DMV and Club procedures
  • Prepare TripTiks®, provide maps, tour books and other travel-related materials
  • Assist members with hotel and/or car reservations
  • Promote and sell AAA memberships
  • Process membership and insurance payments and offer automatic renewal
  • Upgrade basic memberships to higher-value memberships
  • Issue passport photos and IDPs
  • Process Travel Money transactions and sell merchandise and attraction tickets
  • Balance and reconcile cash drawer; prepare daily deposits
  • Assist with daily, weekly and monthly reports
  • Perform notary services in accordance with the National Notary Association and Club procedures
  • Identify cross-sell opportunities based on members’ product needs and service
  • Mentor and train junior employees
  • Assist with timekeeping and scheduling branch employees
  • Travel occasionally to off-site business meetings or conferences (5%)

Requirements:

  • High School GED Required
  • Solid computer literacy and data input skills
  • Ability to effectively coach and mentor others
  • Ability to work quickly and handle multiple tasks or assignments on a daily basis
  • As required, obtains and maintains valid notary license
  • Notary Public - National Notary Association within 1 Year Preferred

Benefits:

  • Health coverage for medical, dental, vision
  • 401(K) saving plans with company match
  • Tuition assistance
  • Floating holidays and PTO for community volunteer programs
  • Paid parental leave
  • Wellness programs
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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