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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce

• Ensure satisfactory resolutions to customer concerns and inquiries.
• Responsible for Daily Order Management within the Region.
• Develop and maintain effective customer relationships, both internal and external.
• Achieve key metrics and performance indicators of Customer Success. Monitor and review to ensure teams are meeting their targets.
• Support direct reports through scheduled onsite visits and regularly scheduled team and 1:1 meetings through Microsoft Teams; Schedule and travel to each market quarterly at minimum to support remote team.
• Drive Team Member development and pathways for future career opportunities and retention.
• Recruit, develop, coach, and mentor their teams to foster an environment where they can excel to produce a “Best in Class” customer experience.
• Participate/Engage as a supporting member of Leadership within the designated Distribution Market Center/s.
• Collaborate with cross-functional teams in both Commercial, Digital, Supply Chain, and other teams to ensure the highest customer experience is being met.
• Support Customer Success Operations in implementing processes to drive continuous improvement and consistency.
• Ensure team utilization and compliance with technology to support internal and external customer activities.
• Oversee all OnBase AP routing, deposit process, credit memo processing, monthly accrual, and all administrative responsibilities locally and regionally.
• Timekeeping support and compliance utilizing ADP Time Workforce Manager.
• Maintain/schedule time-off requests to ensure adequate coverage.
• Additional duties as assigned by leadership

• A High School Diploma or GED is required.
• A bachelor's degree and a minimum of 5 years of Customer Service, Admin, Order-to-Cash, Operations, or similar relevant experience, OR 9 years of relevant experience in lieu of a degree.
• A minimum of 3 years of experience managing and developing a customer service or similar team.
• Experience in a distribution environment and food industry preferred.
• Knowledge or experience utilizing:
  • SAP – required.
  • OnBase
  • CRM tools (Salesforce)
  • Payroll Software(s)
• Experience managing conflict in an effective manner that shows an ability to manage expectations of Sales, Customers, and the Business.
• Effectively communicate while delivering an elevated level of professionalism, confidentiality, and discretion.
• Balance the customer’s needs along with business goals to develop and execute appropriate corrective action plans.

• The normal work environment is hybrid, splitting time between a professional office and work-from-home environment.
• Ability to safely lift and move materials and products weighing up to 25 pounds on a routine basis.

Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.

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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 38372