Cisco Unified Communications Engineer (m/w/d) – Remote Support & Collaboration Solutions

October 15, 2026

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This a Full Remote job, the offer is available from: Europe, European Union, EMEA, Germany

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

In dieser Rolle sind Sie Teil eines spezialisierten Experten-Teams und sorgen für den stabilen Betrieb komplexer Cisco Unified Communications Umgebungen. Sie analysieren anspruchsvolle Störungen, entwickeln nachhaltige Lösungen und begleiten Kunden bei der Weiterentwicklung ihrer Collaboration-Infrastruktur. Dabei arbeiten Sie eng mit Herstellern, technischen Spezialisten und Kunden zusammen und profitieren von vielfältigen Weiterentwicklungsmöglichkeiten im Cisco-Umfeld.

Ihre Aufgaben:

Analyse und Behebung von Störungen in Cisco Unified Communications Umgebungen per Remote-Zugriff
Übernahme des 2nd Level Supports für komplexe Systemlandschaften und technische Fragestellungen
Fehleranalyse und Entstörung von angebundenen Third-Party-Applikationen
Entwicklung von Lösungskonzepten, Workarounds und Handlungsempfehlungen für Kunden und Servicetechniker vor Ort
Steuerung und Betreuung technischer Eskalationen gegenüber Herstellern
Kompetente Beratung und Betreuung von Kunden im Rahmen bestehender Serviceverträge
Planung und Umsetzung von Standard- sowie Non-Standard-Changes inklusive Qualitätssicherung
Teilnahme an Rufbereitschaften und Schichtdiensten mit entsprechender Vergütung

Das bringen Sie mit:

Abgeschlossenes Studium der Informatik, Elektrotechnik, Nachrichtentechnik oder eine vergleichbare technische Ausbildung
Mehrjährige Praxiserfahrung im Cisco Unified Communications Umfeld
Sehr gute Kenntnisse in Cisco UC-Lösungen sowie idealerweise Zertifizierungen wie CCNP Collaboration oder CCNP Enterprise
Erfahrung mit Drittanbieter-Lösungen, beispielsweise Enghouse (Andtek) oder OpenText RightFax
Zusätzliche Kenntnisse in Cisco Jabber, Webex, Spark oder Video-Collaboration-Lösungen sind von Vorteil
Analytische Denkweise sowie Freude an der strukturierten Fehleranalyse
Hohe Kundenorientierung, Teamgeist und Eigenverantwortung
Sehr gute Deutsch- und Englischkenntnisse

Darauf können Sie sich freuen:

Hybrides Arbeiten mit flexiblen Arbeitsmodellen
Attraktive Weiterbildungsmöglichkeiten und individuelle Zertifizierungsprogramme
Betriebliche Altersvorsorge
Vergütete Rufbereitschaft
JobRad-Leasing
Mitarbeiter-Technikprogramm
Empfehlungsprämien (Referral Bonus)
Bitkom-Mitarbeiterrabatte
Gruppen-Unfallversicherung
Sonderurlaubstage
Jubiläumszuwendungen

Sie möchten mit modernsten Cisco Collaboration-Technologien arbeiten und Ihr Expertenwissen in einem technisch anspruchsvollen Umfeld weiter ausbauen? Dann freuen wir uns darauf, Sie kennenzulernen.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

This offer from "NTT Global Data Centers" has been enriched by Jobgether.com and got a 0% flex score.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...