AVP, Employee Experience

October 15, 2026

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Job Description:

Own the organization's HR compliance, employee relations, and performance management agenda
Provide leadership to the Total Rewards division
Serve as the People Team's HRIS and HR compliance expert
Ensure HR systems, data, and people practices meet regulatory standards
Counsel managers and employees on performance management and employee relations matters
Direct the Lead Total Rewards Specialist and, through that role, the Total Rewards/People Data function
Ensure compliance with federal and state regulations, including EEO, FCRA, FLSA, ADA, FMLA, and ADEA
Maintain HR policies and procedures in alignment with regulatory requirements
Oversee preparation and response for HR-related audits
Ensure timely distribution of required state and federal employee notices
Monitor wage/hour classification requirements
Partner with managers on performance management and policy interpretation
Manage corrective action processes and documentation
Serve as the primary point of contact for employee concerns
Identify employee relations trends and develop mitigation strategies with Learning and Organizational Development
Provide strategic direction for benefits, compensation, recognition, and People Data/Systems
Partner on Total Rewards strategy, compensation and benefits renewal cycles, and vendor negotiations
Review Total Rewards data and recommendations to inform employee experience and retention decisions
Govern benefits administration and Open Enrollment controls
Certify HRIS-to-OE-to-carrier plan/tier mapping and configuration attestations
Oversee OE validation testing, vendor file feed/EDI monitoring, and exception reporting
Certify pre-payroll reconciliation between elections and payroll deductions
Oversee vendor card/material issuance service-level agreements
Lead eligibility pre-load certification before Open Enrollment
Govern quarterly refreshes of employee-facing Open Enrollment content
Maintain RACI documentation and standard operating procedures for benefits exceptions
Publish recurring exception/command-center dashboards to leadership
Participate in the Change-Control Board and Data Quality Council
Document SOX/ERISA-relevant controls and drive root-cause analysis and remediation planning for benefits vendor and data issues
Perform other duties as assigned

Requirements:

5+ years' exempt-level work experience in Human Resources, including two years in a management role
Meaningful experience in HR compliance and/or HRIS administration
Bachelor's degree and/or PHR or SPHR certification; PHR/SPHR preferred given the compliance scope of this role
Hands-on experience with an HRIS platform, such as UKG or similar, strongly preferred
Experience with benefits administration platforms, carrier/vendor file feeds (EDI), and open enrollment operations strongly preferred
An equivalent combination of education and experience may substitute for stated qualifications
Demonstrated expertise in HR compliance, including EEO, FCRA, FLSA, ADA, FMLA, and ADEA
Understanding of benefits operations controls and governance, including plan/tier data mapping, vendor file feed monitoring, payroll reconciliation, and SOX/ERISA-relevant control documentation
Ability to lead root-cause analysis and build durable process/technology controls
Advanced Excel skills, including building and maintaining data models, dashboards, and reporting
Practical experience using AI tools to improve HR data analysis, reporting, and process efficiency
Ability to write and speak effectively in English using correct spelling and grammar
Strong attention to detail and data accuracy
Proficiency in basic Windows-based applications, including Outlook and Word
Excellent customer service skills and sound judgment when handling confidential and sensitive employee matters
Ability to learn specialized applications and systems quickly
Strong leadership, communication, collaboration, problem-solving, prioritization, and decision-making skills
Must be able to use computers extensively, up to eight hours per day
Must be able to speak and present by telephone and digital communication tools, including Zoom and Teams
May occasionally push, pull, or carry objects weighing up to 20 pounds

Benefits:

Bonus/incentives for all regular employees
401(k) with 8% company contribution
Medical, dental, and vision insurance for employees and dependents paid at 80%
PTO and paid sabbaticals
Tuition reimbursement
Corporate Incentive Plan with annual incentive opportunity of 0–8% of incentive eligible earnings
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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