Hospital Portal Processor (Remote)

August 27, 2026

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Intake Portal Processor

Concierge Home Care | Remote (Florida Residents Only)

Build a Career Where Your Work Helps Patients Access Care

At Concierge Home Care, we believe in the power of home health care to change lives—for patients and team members alike. Our mission, “Caring for people who care for people,” drives everything we do.

As part of our intake team, you will play a vital role in ensuring patients receive timely access to home health services by accurately processing referrals and coordinating with hospitals and providers.

Why Team Members Choose Concierge Home Care

Flexibility & Work Environment

Remote position (Florida residents only)
Must live within 30 minutes of a Concierge Home Care branch location
Monday-Friday schedule | 8:30 AM – 1:00 PM
Collaborative team environment with strong operational support

Technology That Works for You

EMR platforms designed for efficient referral processing
Experience working within hospital referral portals such as:
Aiden
naviHealth
CarePort
Mayo Clinic portals
Digital systems that support fast, accurate intake coordination

Compensation & Career Growth

Hourly compensation: $18 – $20 per hour (based on experience)
Structured onboarding and training
Opportunities for professional growth within the intake and operations teams
Supportive leadership and collaborative environment

Your Role as an Intake Portal Processor

As an Intake Portal Processor, you will serve as the first step in the patient care process by managing incoming referrals, verifying information, and coordinating with hospitals and referral partners to ensure smooth patient intake.

Responsibilities include:

Referral Processing
- Receive and process incoming patient referrals from hospital portals and referral sources
- Coordinate with hospital case managers and discharge planners to obtain missing documentation
- Information Management
- Enter and maintain accurate patient demographics, insurance, and clinical information within the EMR system
- Provider Communication
- Communicate with referring providers to confirm documentation accuracy and completeness
- Documentation & Compliance
- Maintain confidential referral records in compliance with HIPAA regulations
- Ensure all patient information is organized, accurate, and properly documented
- Administrative Support
- Assist with intake workflow tasks, patient inquiries, and referral coordination
- Support overall intake team operations and communication

Growth & Professional Support

We invest in your professional success with:

Structured onboarding and training
Ongoing professional development opportunities
Exposure to high-volume healthcare intake operations
Career advancement pathways within Concierge Home Care

Additional Perks & Benefits

Start earning PTO from day one
401(k) retirement plan
Employee Assistance Program (EAP)
Employee referral bonuses ($1,000 bonus for every full-time or modified full-time clinician you refer and we hire!)
Supportive leadership and collaborative team environment

Qualifications

Minimum 1 year of recent experience with:
- Medical referral processing
- Navigating EMR systems
- Hospital referral portals (Aiden, naviHealth, CarePort, Mayo, or similar)
- Insurance verification and eligibility processing
- Florida residency required
- Access to a quiet, HIPAA-compliant home workspace
- Strong organizational and multitasking abilities
- Excellent communication and customer service skills
- High attention to detail and accuracy
Preferred

Clinical background (LPN, Medical Assistant, CNA, etc.)
Familiarity with multiple EMR platforms
Experience working in high-volume referral environments

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...