Full-Time Customer Service Agent

October 9, 2026

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Envoy Air Job OpportunityCome and work for Envoy Air, an American Airlines Group Company, at John F. Kennedy International Airport and watch your career take off! You will join a stable, fun, secure, and fast-growing team committed to providing outstanding customer service.

We are hiring immediately, with no experience required! Pay rate: $21.25/hr. ResponsibilitiesWhat's in it for you?

Travel for free with your family and friends on flights across the American Airlines global network.

Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.

Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.

In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.

Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.

Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.

What you will be doing!

Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.

This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly mannerProvide efficient and friendly service. Responsible for ensuring our crew and luggage are transported safely between the terminal and aircraft.

Responsible for operating vehicles in various weather and visibility conditions.

Shuttles are driven in areas congested with aircraft, as well as moving and stationary vehicles and equipment.

No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.

This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!

QualificationsRequirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.18 years or older.

High school diploma, GED, or international equivalent.

Ability to pass a pre-employment drug screen and background check.

Authorized to work in U.S. without sponsorship.

Possess a valid, unexpired and unsuspended REAL ID-compliant, state driver's license; or otherwise maintain all necessary authority and identification to travel for business needs as required; some license restrictions may prohibit a candidate from being considered for this role.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT.Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

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