Field Service/Support TechnicianTeledyne FLIR Integrated Solutions is the leading provider of mobile and/or fixed integrated advanced detection and surveillance systems for federal, state, and local agencies. We're now hiring professional Field Service/Support Technicians (FSSTs) to facilitate growth in this market and ensure our continued success in meeting customer requirements.
In this position, you will be required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide operating training on systems. Although the official work location - home office is in Tucson, Arizona, repair, maintenance, and upgrade activities will also occur at customer locations throughout the United States.
Applicants should expect to spend up to 20% of time away from the official work location. This role offers a change of pace from a traditional shop environment and provides variety through field based work, customer interaction, and exposure to advanced systems. Responsible for the inspection, evaluation, diagnosis, maintenance, repair and/or upgrade of complex electro mechanical systems to include the installation of company product(s). Position includes various aspects of product field support, to include providing technical onsite and telephonic support to customers on operational or maintenance aspects of inspection, diagnosis, maintenance, repair, and upgrade of complex electro mechanical systems, including mechanical assemblies, electrical wiring, sensors, and control components (similar to automotive, aviation or heavy equipment systems). Communicate with customers to determine the nature of the service and/or repair.
Perform system and sub-system testing to proactively identify issues that may potentially affect deployment of the system, provide engineers with information necessary in developing solutions to identified issues. Work is estimated to be 100% Customer Relations (40% electrical, 40% mechanical, 15% software and 5% hardware).FSSTs will be paired with experienced FSSTs for several weeks for training.
After the training phase, the FSST will: Diagnose mechanical and electrical issues using diagnostic tools (multimeters, hand tools, test equipment).Read and interpret wiring diagrams, schematics, and technical manuals.
Install, repair, and replace mechanical and electrical components, cabling, sensors, and modules.
Perform preventative maintenance, functional testing, and system validation after repairs.
Troubleshoot systems in the field much like vehicle, aircraft equipment diagnostics.
Job Qualifications: Travel, at times, with little advance notice.
Possess some knowledge of software, hardware, common ports, connectors, and cabling.
Ability to understand usage of diagnostic tools and equipment.
Ability to trace and locate cable and wiring faults with a volt-ohm meter (troubleshoot).Be responsive to customer calls and provide telephonic troubleshooting.
Collaborate closely with technical team to resolve technical issues (work within small team dynamic).Complete service reports detailing field visits utilizing Microsoft Word.
Perform duties responsibly with minimal direct supervision.
Operate company vehicles, customer vehicles and rental cars (valid driver license required).Obtain a passport (potential for occasional international travel).Lift up to 55 pounds.
Stand up to 8 hours a day. Climb onto/into elevated platforms.
Communicate in the English language, Spanish and or Arabic is beneficial.
Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Who Thrives in This Role: Aviation, automotive, diesel technicians looking to move beyond the shop. Mechanics, aviation and automotive technicians who enjoy diagnostics, problem solving, and hands on technical work.
Technicians who are comfortable working independently while supporting customers in the field.
Previous experience as an Automotive, Aviation Mechanic, and or Technician, Diesel Technician, Heavy Equipment Mechanic, Field Service Technician, or similar hands on mechanical/electrical role is strongly preferred.
Join Teledyne FLIR Defense, where we're dedicated to supporting critical missions with an exciting range of cutting-edge technologies. Our products include advanced surveillance sensors, unmanned air and ground vehicles, sensing devices used to detect chemicals, biological agents, radiation and explosives, and a host of other solutions that help warfighters, first responders, and search-and-rescue teams do their jobs better.
Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
Experience: 2 years required
