Support Coordinator

October 15, 2026

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Job Description:

Support members’ physical, behavioral, and social health and well-being
Assist members in finding and maintaining competitive, integrated employment
Navigate challenging relationships to ensure members receive necessary services
Perform intake, enrollment, and ongoing assessments
Develop and maintain Person-Centered Plans
Monitor and maintain overall service provision
Partner with members and families to identify needed supports and direct services for health, employment, and independent or community living goals
Collaborate with clinical and social support colleagues to meet members’ physical, behavioral health, and long-term service needs
Conduct thorough, objective face-to-face visits and assess members’ physical, behavioral, functional, psychosocial, financial, employment, and independent-living needs
Use authorization criteria for appropriate home and community-based services
Confirm authorized services are provided and members’ needs are met
Travel to members’ homes in Monroe, McMinn, and Polk County areas

Requirements:

RN with preference for current Developmental Disabilities Nurses Association certification as CDDN for RNs or DDC for LPNs, as applicable
Or B.S. in social work, nursing, education, human service, health care profession, or related field
Or meet federal requirements for a Qualified Developmental (or Intellectual) Disabilities Professional (QDDP or QIDP)
Or, in lieu of a degree, 5+ years’ experience as an independent Support Coordinator or case manager for service recipients in a 1915(c) HCBS Waiver
Completion of Personal Outcome Measures Introduction and Assessment Workshop trainings, when using the in-lieu-of-degree pathway
2 years of experience in the healthcare industry or an operations-type environment
Valid driver's license
Various immunizations and/or associated medical tests may be required
Digital literacy assessment required
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
Ability to work independently with minimal supervision or in a team environment
Ability to solve problems and manage multiple assignments with critical deadlines
Strong organizational, interpersonal, oral, and written communication skills
Ability to manage multiple projects and tasks with an exceptional work ethic
For routine vehicle operation: valid driver's license, compliant auto insurance, and acceptable motor vehicle record
Must maintain compliance with the BCBST Driver Safety Program when applicable

Benefits:

Mileage reimbursement for travel to members’ homes
Full-time employment
No on-call schedule
Employee position with VSHP Volunteer State Health Plan, Inc

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