Spanish Bilingual Remote Customer Service Representative

September 29, 2026

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Job Details Job Location Sunrise Manor, NV - Sunrise Manor, NV 89110 Position Type Full Time Salary Range $19.00 - $20.50 Hourly (Spanish Bilingual, plus performance incentives) Job Overview We are hiring Remote Customer Service Representatives to join our elite teams. Despite the challenges we face in our communities and beyond, Vimo is growing and hiring reliable, dedicated, and self‑driven individuals. Our vision is to make finding and enrolling in health insurance simple, and as a Remote Customer Service Representative you will deliver an amazing customer experience and help demystify the enrollment process. Requirements 18 years of age or older Complete background check and drug test within 3 days Dedicated, private, and secure workspace Personal device with functioning camera required for the training period Committed to full attendance for paid 3‑week training period Minimum internet speed of 100 mb/s with ethernet Cable/fiber broadband internet with a hard‑wired ethernet connection is required Not compatible with mobile internet service providers and/or satellites Not compatible with Wi‑Fi internet access or Wi‑Fi adapters/extenders (For example, T‑Mobile is not compatible with our internal systems) Essential Responsibilities Inbound/Outbound calls Deliver the highest level of customer service experience consistently Manage customer accounts and provide technical support Application data entry Online chat inquiries as assigned Interpret and follow defined procedures and policies Creative problem‑solving skills Flexibility and adaptability to changing projects and updates Time and task management (multitasking and task prioritization) Extensive self‑study, training, and testing are required; eligibility to proceed through training and certifications depends upon passing required exams Adhere to regulated guidelines for communications via all channels Qualifications Moderate to advanced computer skills High level of comfort learning new technology High level of professionalism Excellent verbal and written communication skills Comfortable working from home Self‑motivated and success‑driven Preferred Experience (not required) Previous experience in customer support or technical support role Previous experience with group and/or individual health insurance, or the Affordable Care Act Previous experience in a call center Familiarity with CRM systems and practices Spanish bilingual, a plus Benefits Paid training Full‑time, seasonal role Performance and attendance‑based incentives, in addition to the base pay Convenience of working from home Collaborative and supportive team environment 401K match Individual coverage HRA (ICHRA) Paid time off (PTO) #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...