Customer Care Representative

October 9, 2026

Other Jobs To Apply

Rightfiber is one of the nation's largest privately held telecommunications platforms, serving more than 400 communities across a 20-state footprint. With more than 100 years of experience, we deliver high-speed internet, voice, and technology solutions that help homes, businesses, and communities thrive. While our network spans a broad geographic area, our commitment remains local. We believe in building lasting relationships, providing exceptional service, and investing in the communities where we live and work We are looking for an experienced Customer Care Representative to join our team! General Summary: Customer Care Representatives assist both existing and prospective customers with service-related issues or inquires. The assistance this position delivers ranges from billing and account questions to service trouble and changes in services. The CCR is also responsible for performing tasks that help manage customer accounts and promoting services offered by the company. Promotion of services by the CCR often leads to new sales and/or upgrades in service as well as encourages word-of-mouth advertising within the service communities. Must be able to work Monday - Friday 10am - 7pm. Essential Job Functions: <ul><li>Answers internal and external, residential customer’s calls and emails concerning questions about billing, pricing, product information, & availability;</li><li>Checks the customer service email queue daily; respond to emails and/or follows-up with phone calls;</li><li>Sets deferred payment dates for customers having difficulty making payments in full; </li><li>Educates customers on eligibility for Lifeline and the Affordable Connectivity programs;</li><li>Volunteers to participate in after-hours events hosted by Rightfiber, our customers, vendors and the community;</li><li>Ensures that each customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and solid product knowledge;</li><li>Manages customer inquiries and problems in a professional, effective and timely manner;</li><li>Remains current with changing trends in the telecommunications, cable television and home security industries and the services and products offered by Rightfiber;</li><li>Takes ownership to identify, research and resolve billing inquiries, and account changes;</li><li>Retains existing customers through proactive customer service and consulting techniques, enabling customers to perceive value in the service;</li><li>Verifies and completes required documentation for customer premise equipment, whether returned or issued;</li><li>Responsible for entering and verifying all customers’ information and service orders into applicable billing and operations software programs;</li><li>Develops relationships with residential customers in person, on the phone or through written communications;</li><li>Interacts with other groups to identify, troubleshoot, and/or resolve service and/or scheduling issues, and provides consistent follow-up to ensure timely completion or resolution that meets or exceeds customer expectations;</li><li>Processes cash, bank drafts, check and credit card payments via appropriate software, maintaining security of cash drawer, receipts, and customer payment information at all times;</li><li>Balances cash drawer/posts payments daily/sets up and/or makes bank deposits daily;</li><li>Able to travel to remote office locations, and/or other locations as required;</li><li>Maintains confidentiality and security of all customer information;</li><li>Recognizes, documents, and alerts the supervisor of trends in customer calls and/or interaction;</li><li>Shares acquired information with team members, and provides information that can be used for new hire training or expanding others’ knowledge;</li><li>Communicates difficult or sensitive information tactfully;</li><li>Makes outbound calls for the purpose of follow-up, courtesy, and collection;</li><li>Demonstrates initiative to complete other departmental responsibilities during slower call volume/walk-in traffic times;</li><li>Applies knowledge of specific product details to troubleshoot and resolve minor problems and prevent unnecessary dispatch of a service technician;</li><li>Able to regularly work flexible schedules, including overtime, nights, weekends, and some holiday;</li><li>Demonstrates effective time management by prioritizing daily work activities;</li><li>Projects a professional appearance and demeanor when interacting with customers or representing Rightfiber in other activities. </li></ul>Knowledge, Skills, And Abilities: <ul><li>Basic keyboarding skills;</li><li>Basic math skills;</li><li>Basic verbal skill;</li><li>Ability to interpret and explain retail billing invoices and collection experience preferred;</li><li>A professional dress and well-groomed personal appearance is always expected;</li><li>Ability to maintain a positive and professional demeanor when dealing with difficult situations;</li><li>Demonstrates skill in effective written and oral communication, including excellent enunciation, grammar, and lack of slang. Includes ability to follow written and oral instructions; </li><li>Knowledge of voice, video and data industries;</li><li>Knowledge of database software applications, i.e. billing systems, accounting systems, and vendor order systems;</li><li>Basic computer experience including Word, Excel, Microsoft Edge and Outlook; </li><li>Previous experience interacting with difficult customers, actively listening, communicating clearly, and assuring customer understanding while identifying and resolving the situation;</li><li>Skill in operating various office equipment such as a personal computer, copier, fax, and telephone systems;</li><li>Ability to effectively communicate with customers, co-workers, and various business contacts in a professional and courteous manner either in person, on the phone, or via email;</li><li>Ability to pay close attention to detail;</li><li>Ability to work with frequent interruptions;</li><li>Ability to multitask efficiently and effectively;</li><li>Ability to work independently and exercise initiative;</li><li>Ability to effectively function as a team player;</li><li>Ability to manage personal and work-related stress effectively; demonstrates effective time management skills, exhibits patience; </li></ul>Education And Experience: High School Diploma or GED plus one-year previous customer service experience is required. Rightfiber is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more! Behaviors Preferred <ul><li>Enthusiastic: Shows intense and eager enjoyment and interest</li><li>Team Player: Works well as a member of a group </li></ul>Motivations Preferred <ul><li>Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work</li><li>Growth Opportunities: Inspired to perform well by the chance to take on more responsibility </li></ul>Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...