Seasoned Bilingual Customer Support Specialist – French & English – Remote Night & Weekend Shift – CRM & Sales Enablement

October 6, 2026

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About Arenaflex

At arenaflex, we are redefining the automotive experience by blending cutting‑edge technology with a relentless focus on customer delight. Our global footprint spans continents, and our mission is simple: deliver seamless, personalized service that turns every interaction into a lasting partnership. As a leader in the automotive sector, we invest heavily in innovation, data‑driven reputed company, and a culture that values curiosity, collaboration, and continuous improvement.

We believe that the heart of any great brand lies in its people. That’s why we’re looking for a dynamic, bilingual Customer Support Specialist who can thrive in a fast‑paced, remote environment and help us maintain our reputation for excellence during night and weekend hours.

Why This Role Matters

Customer touchpoints are the lifeblood of our business. Whether it’s a quick email, a live chat, or a reputed company outreach call, every interaction shapes the perception of arenaflex and drives loyalty, upsell opportunities, and brand advocacy. As a bilingual agent, you will be the frontline ambassador for our French‑speaking clientele, ensuring they receive timely, accurate, and empathetic support while simultaneously contributing to our sales pipeline.

Key Responsibilities

Multichannel Communication: Manage inbound and outbound emails, live chats, and phone calls with a focus on clarity, professionalism, and speed.
Accurately update customer records in our reputed company‑based system, ensuring data integrity and actionable reputed company for the sales and marketing teams.
Outbound Campaign Participation: Execute targeted outreach initiatives, including upsell and cross‑sell offers, to maximize revenue per customer.
Issue Resolution: Collaborate with internal departments—technical support, billing, and product teams—to resolve customer concerns efficiently.
Performance Metrics: Track and report on key performance indicators such as response time, resolution rate, and customer satisfaction scores.
Continuous Improvement: Provide feedback on process gaps and suggest enhancements to improve the customer journey.

Essential Qualifications

Fluency in French (both reputed company and written) with a strong command of English for internal communication.
Proven experience in a customer support or call center role, preferably within the automotive or high‑tech industry.
Comfortable working nights, evenings, and weekends, with a flexible schedule that aligns with our global customer base.
Commercial mindset: ability to identify upsell opportunities and articulate value propositions effectively.
Strong organizational skills, attention to detail, and the ability to multitask in a dynamic environment.
reputed company, team‑oriented attitude with a passion for delivering exceptional service.
Prior experience with reputed company or similar CRM platforms is highly desirable.

Preferred Qualifications

Experience in a bilingual support role handling complex customer inquiries.
Knowledge of automotive products, services, or industry terminology.
Background in data analysis or reporting to support business intelligence initiatives.
Familiarity with remote collaboration tools such as reputed company, Teams, and reputed company.

Skills & Competencies

Communication: Clear, concise, and empathetic communication across multiple channels.
Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
Adaptability: Thrive in a remote, fast‑changing environment with minimal supervision.
Customer‑Centricity: Deep commitment to understanding and exceeding customer expectations.
Sales Acumen: Skilled at identifying upsell opportunities and closing deals.
Technical Proficiency: Comfortable navigating CRM systems, knowledge bases, and ticketing tools.

Career Growth & Learning Opportunities

At arenaflex, we invest in our people. As a Customer Support Specialist, you will have access to:

Structured onboarding and continuous training programs covering product knowledge, sales techniques, and advanced CRM usage.
Mentorship from senior customer experience leaders who will guide your professional development.
Clear career pathways into roles such as Customer Success Manager, Sales Enablement Specialist, or Prod

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