Note: The job is a remote job and is open to candidates in USA. Marriott International is a global hospitality company seeking a project-based Senior Manager to lead the redesign, implementation, and transition of Marriott Bonvoy’s Operational Performance Framework. The role focuses on operational controls, governance, monitoring, reporting, risk management, and readiness activities supporting digital and technology transformation and platform modernization.

Responsibilities

• Partner with business, technology, finance, and operations teams to identify operational risks, gaps, and improvement opportunities
• Design and implement monitoring, reporting, and control frameworks that strengthen operational health and program integrity
• Evaluate the operational impact of new technologies, business processes, and transformation initiatives
• Develop project plans, timelines, milestones, and risk mitigation strategies for assigned initiatives
• Create and maintain operational process documentation, governance models, controls, and business requirements
• Analyze operational performance data and stakeholder feedback to identify trends, root causes, and improvement opportunities
• Develop executive presentations, status updates, and recommendations for senior leaders and key stakeholders
• Facilitate cross-functional working sessions and governance forums to drive alignment and decision-making
• Support operational readiness, testing, and implementation planning for major program and technology deployments
• Serve as a subject matter resource on operational performance, controls, and Marriott Bonvoy business processes
• Lead multiple concurrent projects while effectively managing changing priorities and stakeholder needs
• Drive continuous improvement efforts that enhance member experience, operational performance, and program health

Skills

• 5+ years' experience in the hospitality industry
• 2+ years' of experience managing and defining transformational strategies for business units
• 4-year degree from an accredited university in Business Administration, Hospitality Management, or related major
• Experience in highly matrixed organizations, working across both product-led and operations-driven models
• Strong stakeholder management and influence skills, with ability to align competing priorities into a clear, executable roadmap

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• For full-time positions: medical coverage, dental coverage, vision coverage, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
• Washington applicants: employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked, and be eligible to receive a minimum of 9 holidays annually.
• Marriott HQ is committed to a hybrid work environment for headquarters-based positions for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

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