Remote Customer Service Representative - Must Reside in NY (Starting 2/23/2026)

September 12, 2026

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Overview Build Your Future! Join our thriving team as a Remote Customer Service Representative. Must reside in New York state and will receive a virtual interview via Verint after application submission. This remote position offers a competitive hourly rate of $16.50 and paid training starting Monday, February 23, 2026. Training hours are Monday‑Friday 8am‑4:30pm EST, followed by regular hours Monday‑Friday 10am‑9pm EST and Saturday 7am‑5pm EST. Responsibilities Assist customers with billing inquiries and ensure accurate account documentation in the client system. Provide detailed explanations of account status and inquiries to customers. Adhere to State and Federal regulations and work with delinquent accounts according to state guidelines. Utilize exceptional communication skills to meet client and customer goals. Key Results Areas: Maintain an average inbound handle time. Achieve quality assurance goals. Adhere to production measures such as time spent on calls and schedule adherence. Qualifications The ideal candidate is detail oriented, effectively communicates with outside parties, and has strong call handling skills with a high level of professionalism. A strong focus on exemplary shift attendance and the ability to learn software applications is required. A high school graduate or equivalent is required. Proficiency with Microsoft applications is necessary. For Remote Positions: Broadband internet connection (no DSL or Dial Up). Hard wired connection required (no Wi‑Fi or hotspots). Speed test results: 25 Mbps download, 20 Mbps upload. Camera requirements: Cameras are required to be on during training from start to end of each shift (not including breaks and lunches). This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws. #J-18808-Ljbffr Salary: USD 13 - 16 per hour

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...