Remote Customer Service Rep

October 31, 2026

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Are you a confident communicator who excels at building trust through accuracy? We are looking for experts in protection and peace of mind. Help our customers navigate appliance troubleshooting, understand their warranties, and empower them with long-term coverage solutions that "cover the house." At Whirlpool, great products come with great service. To support our consumers, you must be prepared to execute several core functions: providing technical assistance to troubleshoot appliance issues, coordinating service appointments, and offering use-and-care guidance on proper maintenance, such as range cleaning. Additionally, you will build rapport and diffuse tense situations through active listening, while driving revenue by promoting, upselling, and closing Extended Service Plans. Compensation & Schedule:

Fully remote position, working from home
base pay: $16.50 / hr with comission opportunities with some selling/upselling roles
Operational Hours: Monday – Friday, 8:00 AM – 6:15 PM EST
Mandatory Training: Comprehensive 4-week program (8:00 AM – 5:00 PM EST)

Minimum Qualifications:

High School Diploma or GED
At least 1 year of customer service experience
Intermediate computer skills, including the ability to navigate multiple systems across multiple screens simultaneously
Typing speed of at least 35 error-free words per minute (WPM)
A functional cell phone to facilitate required Multi-Factor Authentication (MFA) processes
Ability to work a full 40-hour weekly schedule within the operational hours windows
Wired Ethernet internet connection with minimum speeds of 50 Mbps download and 25 Mbps upload. Satellite and Wi-Fi internet not compatible

Professional Attributes That Make You A Good Fit:

Empathy & Courtesy: Ability to use "caring phrases" and build rapport with frustrated or confused customers.
De-escalation: Skills to negotiate through and diffuse escalated interactions with clear issue ownership.
Communication: Command of English with excellent verbal and written communication skills.
Adaptability: Ability to thrive in a fast-paced environment and maintain a professional brand identity without using company jargon.

salary: $16.49 - $16.51 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Build immediate rapport with consumers to establish trust and brand authority.
Actively identify consumer needs through probing questions and active listening.
Articulate the features and benefits of protection products, subscription plans, and accessories.
Meet and exceed volume targets for sales and upselling against described company objectives.
Manage inbound and outbound interactions via phone, email, or chat while maintaining a professional brand identity.

Skills

Call Center

Telephone Etiquette

Empathy

Basic Computer Skills

Active Listening

Typing Skills

Sales Support (1 year of experience is preferred)

Call Center Support

Basic Software Skills

Qualifications

Years of experience: 1 year

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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