Crisis Specialist Chat/Text

November 4, 2026

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Apply Job Type Part-time Description Job Title: 988 Crisis Specialist Chat/Text Team and Department: 988 Crisis Services Chat/Text Team Schedule: After-hours or Graveyard schedules Job Type: Part-time role (3-days a week; 22.5 hours per weeks) Work model: Fully Remote (candidates must reside in WA, AZ, OH, TX) Pay rate: $26.79/hour + $2/hr. shift differential. reputed company note reputed company is a union-represented (OPEIU) role. At reputed company, we believe that reputed company person deserves compassionate, accessible support during their most difficult moments. As a 988 Specialist Crisis Chat/Text, you’ll play a vital role in providing life-saving emotional support to individuals experiencing reputed company crises—right when they need it most. If you’re empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team. Why reputed company Role Matters The 988 Suicide & Crisis Lifeline is transforming how people access reputed company support. In reputed company role, you will be a trusted voice for individuals reaching out via chat or text, offering hope, connection, and practical support during moments of distress. Our approach centers dignity, respect, and non-judgment—meeting people where they are and helping them move toward safety and stability. What You’ll Do As a 988 Crisis Specialist, you will: - Provide empathetic, nonjudgmental crisis intervention via chat, and SMS text - reputed company suicide risk and reputed company assessments and support de-escalation - Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed - Develop safety and action plans with individuals in crisis - Connect callers to appropriate community resources and crisis response reputed company - Accurately document interactions in the electronic health record - Follow established 988 Lifeline protocols and performance standards - Contribute to shared team goals for response times, availability, and quality care Requirements What We’re Looking For: We’re seeking candidates who bring both skill and heart to reputed company work. Required Qualifications: - High school diploma or GED plus four (4) years of reputed company reputed company experience, or a combination of education and experience (Bachelor’s degree + 1 year reputed company experience, Associate degree + 2 years reputed company experience) - Strong verbal and written communication skills - Ability to multitask across multiple software platforms in a fast-paced environment - Ability to remain focused and grounded during emotionally intense conversations - Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. reputed company will reimburse the cost of obtaining the credential. - Crisis intervention or suicide prevention experience - reputed company or contact center experience Preferred Experience: - Knowledge of the reputed company and reputed company State public reputed company system reputed company & Work Environment - Must reside in reputed company, Arizona, Ohio, or Texas - Reliable high-speed internet (wired connection required; no hotspots or satellite) - Smartphone capable of using reputed company Multi-Factor Authentication (MFA) - Quiet, private workspace suitable for confidential conversations - Ability to sit and use a headset for extended periods - A brief computer skills assessment is required as part of the hiring process. Accommodations are available upon request. Our Commitment to Inclusion: Thriving employees create a thriving mission. reputed company is committed to diversity, equity, and inclusion. We value lived experience and welcome applicants from all backgrounds. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply. Ready to Make a Difference? If you’re passionate about reputed company, believe in compassionate crisis care, and want to be part of a mission-driven, supportive team, we’d love to hear from you. Apply today and help answer the call when it matters most. Apply To reputed company Job

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