Network Support Specialist - Fully Remote

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About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Network Engineer - Data for Autonomous Systems annotation
Type:Contract
Compensation:$50–$70/hour
Location:Remote
Commitment:30–40 hours/week

Role Responsibilities

  • Review real-world data from deployed networks, including logs, configs, telemetry, and event streams.
  • Label and classify network behaviors, issues, anomalies, and incident patterns.
  • Define schemas and structure for large-scale data pipelines that downstream ML models will train on.
  • Interface directly with the client team to ensure data accuracy and relevance.
  • Work independently and asynchronously to meet deadlines while improving AI model performance.

Qualifications

Must-Have

  • Current role as a Level 3 / Tier 3 / Principal Support Engineer.
  • Experience with end-customer enterprise networks (switches, APs, firewalls).
  • Proficiency in Wi-Fi/wireless, including Cisco WLC, Aruba, or Meraki.
  • Skills in packet-level troubleshooting using Wireshark, tcpdump, and SPAN captures.
  • Authorization to work in the US or Canada without sponsorship.

Compensation & Legal

  • Individual 1099 contract paid to a personal account.

Application Process (Takes 20–30 mins to complete)

  • Upload resume
  • AI interview based on your resume
  • Submit form

Resources & Support

  • For details about the interview process and platform information, please check:
  • For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.


Remote

Skills:
Artificial Intelligence (AI), Benchmarking, Cisco Network Systems, Customer Relations, Data Management, Data Quality, Firewalls, Identify Issues, Legal, Network Architecture/Engineering, Network Support, Network Switching, Performance Management, Performance Modeling, Research Laboratory, Technical Support, Telemetry, Time Management, Wi-Fi, Wireless Communications, Wireshark (Ethereal), tcpdump


Mercor



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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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