Job Description:

• Develop, implement, and continuously improve operational procedures and controls for fraud mitigation and identity verification
• Provide operational guidance and consulting support to clients on fraud prevention and risk management best practices
• Develop and execute programs to ensure superior client service and high client satisfaction throughout the engagement lifecycle
• Assist with adoption and integration of fraud prevention technologies, analytics, and digital platforms
• Support regulatory compliance initiatives and adherence to industry standards
• Collaborate with internal teams and external partners to deliver fraud prevention solutions
• Build and lead a dedicated team
• Provide direction, coaching, mentoring, training, and development to staff
• Conduct interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling, and termination activities
• Direct staff to ensure duties meet department performance standards
• Report identified risks to appropriate teams or management
• Manage, monitor, and report risks within the work area, including Information Security risks
• Perform all other duties as assigned

Requirements:

• Bachelor’s degree in Business, Finance, Information Technology, or a related field
• Minimum of 7 years’ experience in fraud prevention, risk management, or related roles within financial services
• Minimum of 5 years’ experience leading high performing teams
• Experience building and managing teams or operational frameworks in financial institutions
• Background in credit unions, community banks, or similar organizations, with knowledge of regulatory requirements
• Experience in consulting and delivering technology-driven solutions
• Experience in fraud detection, prevention, and investigation, including familiarity with fraud analytics
• Strong leadership, communication, and interpersonal skills
• Ability to work collaboratively with internal and external stakeholders, including clients and partner entities
• Proficiency in using fraud monitoring platforms and exposure to artificial intelligence and machine learning for anomaly detection
• Understanding of cybersecurity principles, digital identity verification, and authentication technologies relevant to financial institutions
• Skill in designing and optimizing operational controls and procedures to mitigate fraud risk across channels
• Familiarity with FFIEC, BSA/AML, KYC/CIP, and FRCA regulatory frameworks and compliance standards
• Travel up to 25%
• Regular and reliable attendance
• This role is currently not eligible for sponsorship
• CFE certification preferred but not required

Benefits:

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Remote-first, flexible environment
• Psychological safety, wellbeing and belonging initiatives