[Hiring] Virtual Medical Receptionist & Patient Support Assistant @20four7VA

September 21, 2026

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Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A small virtual medical clinic is seeking a part-time Virtual Medical Receptionist & Patient Support Assistant to serve as a primary point of contact for patients and support the clinic's day-to-day administrative operations.

The primary focus of this position is customer service and patient communication. The VA will:

Answer incoming calls
Schedule appointments
Assist patients with payments
Monitor communications within the electronic health record
Complete routine administrative follow-up

A healthcare background is helpful but not required. The client emphasized that strong customer service experience, phone skills, professionalism, and the ability to calmly assist or de-escalate patients are more important than prior medical knowledge.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Qualifications

Previous customer service experience required
Phone-based customer service or receptionist experience strongly preferred
Executive assistant or administrative support experience preferred
Healthcare or medical office experience is a plus but not required
Strong written and verbal English communication required
Native or near-native English speaking ability required
Experience scheduling appointments and managing customer records preferred
Comfortable handling confidential patient information
Basic Google Sheets and Microsoft Office proficiency
HIPAA certification is not required at hire; appropriate certification can be completed during onboarding

Requirements

Contracted Hours per Week: 20 Hours (Hours may increase by the end of the year based on business needs and performance)
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: 10:00 AM – 2:00 PM EST
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement

Benefits

Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!

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