[Hiring] Transcription Project Manager @Planet Depos

October 14, 2026

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Role Description

Transcription Project Managers are responsible for coordinating and managing transcription jobs through several stages. This includes:

Receiving, assessing, and assigning audio files for transcription
Communicating regularly with reporters and transcribers
Responding to client requests
Tracking deadlines
Updating job records
Other related tasks

The ideal candidate is a positive team player with excellent organization and communication skills, who can work well under pressure in a fast-paced environment. They must be able to:

Decisively act in important situations using discretion and independent judgment
Easily grasp concepts
Solve problems in a professional and timely manner

Essential Functions:

Receive and review audio/files from digital reporters and resources
Assign transcription and scoping assignments to resources and vendors
Coordinate, manage, and track statuses as needed
Communicate with resources regarding audio/transcript status and other client requests
Provide feedback on job submissions
Monitor department inbox to promptly respond to client questions and other requests
Handle transcription-related phone calls
Coordinate deliverables with other Operations departments
Guide clients through the client-provided audio transcription request process, including providing cost estimates
Maintain up-to-date information in databases and job boards
Quality-check, format, and finalize transcripts as needed
Provide suggestions on how to improve transcription workflow, policies, and procedures through process improvements and/or utilization of technology
Other duties as assigned

Qualifications

Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required
Transcription experience preferred
Superb written and verbal communication skills
Experience with Microsoft Office products
Strong attention to detail and excellent customer service skills
Analytical and problem-solving skills
Decision-making skills and good judgment
Ability to work in a professional and confidential environment

Requirements

Bachelor’s degree and/or a minimum of three years’ experience in an office or customer-service setting or a combination of education and industry experience required
Transcription experience preferred
Must have superb written and verbal communication skills
Experience with Microsoft Office products
Strong attention to detail and excellent customer service skills
Analytical and problem-solving skills
Decision-making skills and good judgment
Must be able to work in a professional and confidential environment

Benefits

Medical
Dental
Vision
Voluntary Term Life Insurance
Voluntary Long Term Disability
PTO
Paid Holidays
401(k)
Employee Assistance Program (EAP)

Company Description

EOE M/F/D/V

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