Application deadline: Apr 11, 2026
Amazon One Medical is a human-centered, technology-powered primary care organization dedicated to making high-quality healthcare more accessible, affordable, and convenient. We provide care through a nationwide network of 214 medical offices across more than 20 U.S. markets, supported by 24/7 on-demand virtual services. Our membership-based model serves individual consumers and employees at more than 7,000 companies, delivering a seamless, modern healthcare experience. Since becoming a publicly traded company in 2020, we have continued to grow and innovate while fostering a diverse, inclusive, and collaborative environment focused on delivering exceptional care to our patients, providers, and partners.
We are looking for passionate, service-oriented individuals to support our Direct Primary Care (DPC) membership model in Colorado, ensuring members receive timely, compassionate, and seamless care. In this role, you will be a key point of contact for patients, managing inquiries via phone and web-based tools using our CI-CARE communication framework, while collaborating across teams to resolve complex, high-impact issues. You'll join a specialized group that handles escalated workflows affecting patients locally and nationwide. This position requires strong problem-solving skills, the ability to manage a high volume of tasks, phone calls, and proficiency in navigating multiple systems with accuracy and efficiency.
This is a full-time, hourly, in-person position based at the Tutt Office in Colorado Springs, CO.
Key job responsibilities
- Follow HIPAA guidelines to protect patient privacy in all interactions while delivering a positive patient experience.
- Handle incoming and outgoing patient communications, including calls, messages, fax management, and appointment scheduling, using tools like NICE phone systems, Slack, G Suite, Zoom, and the 1Life EMR.
- Coordinate patient care by managing prior authorizations, referrals, and working closely with pharmacies, labs, specialists, insurance providers, and operations teams.
- Collaborate with providers and escalate urgent issues to VMT as needed, ensuring timely resolution of critical patient care tasks.
- Support team growth by participating in meetings, huddles, problem-solving, and assisting providers with urgent patient needs.
A day in the life
Your day will be a dynamic blend of patient interaction, problem-solving, and care coordination. You"ll leverage advanced communication tools to guide patients through their healthcare journey, from scheduling appointments to navigating complex insurance processes, all while maintaining a warm and professional demeanor.
About the team
We are a passionate group dedicated to reimagining healthcare delivery. Our team believes in the power of technology and human connection to create more accessible, personalized medical experiences. We collaborate closely, support each other, and share a commitment to making healthcare simpler and more compassionate.
Skills:
Calendar Management, Critical Care, Electronic Medical Records, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Healthcare Customer Service, Healthcare Quality, Insurance, Medical Office, Patient Care, Patient Care Authorizations, Primary Care, Privacy Controls, Problem Solving Skills, Slack, Team Player, Time Management
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Amazon.com Inc
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit
Company Size:
10,000 employees or more
Industry:
Retail
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1994
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