Customer Service Manager - EMEA Working Hours

October 28, 2026

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<div><div>Bring more to life. </div><div> </div><div>Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? </div><div> </div><div>At Pall Corporation, one of <a href="" target="_blank">Danaher’s</a> 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. </div><div> </div><div>You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. </div><div> </div><div>As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. </div><div> </div><div>Learn about the <a href="" target="_blank">Danaher Business System</a> which makes everything possible. </div><div> </div><div>The Customer Service Manager is responsible for providing EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce including language speakers with the purpose of providing consistent, excellent customer service.</div><div> </div><div>This position reports to the Global Shared Service Leader - Customer Service and is part of the Customer Service Team located in Petaling Jaya, Malaysia and will be an on-site role working to cover EMEA customers. </div><div> </div><div>In this role, you will have the opportunity to: </div><div><ul><li>Provide EMEA leadership to Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce. Serves as the main point of accountability for service performance, KPI and SLA targets, reporting, and continuous improvement.</li><li>Work closely with customers and internal teams — including sales, operations, supply chain, and logistics—to ensure accurate, timely information flows and a seamless customer experience worldwide.</li><li>Act as the senior escalation contact for complex customer issues, ensuring quick, compliant resolutions and consistent global policy execution. Coaches and mentors Team Leads globally to build leadership skills and reinforce Pall’s vision, culture, and performance standards.</li><li>Lead major customer service transformation initiatives and manages change by communicating clearly, providing training, and addressing risks such as language and time zone coverage to maintain a positive customer experience during transitions. Optimizes workforce allocation and ensuring service quality during organizational transitions.</li><li>Champion automation and data-driven process improvements, identifying ways to streamline workflows (like using RPA for routine tasks, AI) and overseeing analytics and reporting to drive accountability and enhance performance.</li></ul></div><div> </div></div><div><div>The essential requirements of the job include: </div><div></div><div><ul><li>Bachelor’s degree or equivalent experience, with at least 10 years of customer service experience, including roles in customer-facing and shared service environments.</li><li>Excellent written and verbal communication skills and a strong commitment to customer satisfaction.</li><li>Proven problem-solving abilities in high-volume, fast-paced, multi-tasking settings.</li><li>Experience with SAP or similar ERP systems and advanced proficiency in Microsoft Office.</li><li>5+ years leadership experience supervising managers or Team Leads, especially in global or multi-site settings.</li><li>Ability to collaborate effectively across sales, operations, engineering, supply chain, and shipping teams.</li></ul></div><div></div><div> </div><div>Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at <a href="" target="_blank">Danaher Benefits Info</a>.#LI-TW1</div></div>Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.For more information, visit <a href="" target="_blank">

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...