Content Manager – Global and Segments

September 28, 2026

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Job Description:

Own the operational model for translation and localization, including external partner management
Define how localization requests are submitted, prioritized and tracked
Manage translation and localization vendors, including quality calibration and turnaround expectations
Establish SLAs and performance standards with external partners
Ensure translated content maintains clinical accuracy, voice consistency, cultural appropriateness and clinical alignment
Coordinate internal clinical or compliance review when needed
Own how content is adapted for industries and portfolio segments across engagement and product content
Define segment adaptation versus true custom work
Build reusable industry-ready bundles and persona-aligned messaging frameworks
Map persona archetypes to industries and segment priorities
Translate persona needs into actionable guidance for creators
Review segment drafts for persona fidelity and strategic alignment
Govern localized and segmented assets through source-of-truth versions, derivatives, naming conventions and version control
Maintain visibility into assets by language, industry and persona pattern
Surface timeline risks and align vendor capacity with campaign and product release calendars
Collaborate with engagement strategy, product content, creators, operations, clinical reviewers and external localization vendors

Requirements:

5+ years of experience in localization, content operations or content strategy, preferably in a B2B2C or healthcare environment
Experience managing translation or localization vendors, including SLAs and quality calibration
Strong understanding of building reusable, governed content systems across languages, industries and personas
Ability to distinguish scalable segment adaptation from one-off custom work and build frameworks that protect scale
Excellent cross-functional collaboration skills across engagement strategy, product content, operations and clinical review
Strong written and verbal communication skills
Experience with content or project management tools such as ClickUp, Frontify or Sanity is a plus

Benefits:

100% company-paid single tier medical coverage insurance
PTO
401(k) with match
Dental insurance
Vision insurance
Life insurance
Disability insurance
Robust benefits package

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