Cisco Unified Communications Engineer (m/w/d) – Remote Support & Collaboration Solutions

October 15, 2026

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This a Full Remote job, the offer is available from: Europe, European Union, EMEA, Germany

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

In dieser Rolle sind Sie Teil eines spezialisierten Experten-Teams und sorgen für den stabilen Betrieb komplexer Cisco Unified Communications Umgebungen. Sie analysieren anspruchsvolle Störungen, entwickeln nachhaltige Lösungen und begleiten Kunden bei der Weiterentwicklung ihrer Collaboration-Infrastruktur. Dabei arbeiten Sie eng mit Herstellern, technischen Spezialisten und Kunden zusammen und profitieren von vielfältigen Weiterentwicklungsmöglichkeiten im Cisco-Umfeld.

Ihre Aufgaben:

Analyse und Behebung von Störungen in Cisco Unified Communications Umgebungen per Remote-Zugriff
Übernahme des 2nd Level Supports für komplexe Systemlandschaften und technische Fragestellungen
Fehleranalyse und Entstörung von angebundenen Third-Party-Applikationen
Entwicklung von Lösungskonzepten, Workarounds und Handlungsempfehlungen für Kunden und Servicetechniker vor Ort
Steuerung und Betreuung technischer Eskalationen gegenüber Herstellern
Kompetente Beratung und Betreuung von Kunden im Rahmen bestehender Serviceverträge
Planung und Umsetzung von Standard- sowie Non-Standard-Changes inklusive Qualitätssicherung
Teilnahme an Rufbereitschaften und Schichtdiensten mit entsprechender Vergütung

Das bringen Sie mit:

Abgeschlossenes Studium der Informatik, Elektrotechnik, Nachrichtentechnik oder eine vergleichbare technische Ausbildung
Mehrjährige Praxiserfahrung im Cisco Unified Communications Umfeld
Sehr gute Kenntnisse in Cisco UC-Lösungen sowie idealerweise Zertifizierungen wie CCNP Collaboration oder CCNP Enterprise
Erfahrung mit Drittanbieter-Lösungen, beispielsweise Enghouse (Andtek) oder OpenText RightFax
Zusätzliche Kenntnisse in Cisco Jabber, Webex, Spark oder Video-Collaboration-Lösungen sind von Vorteil
Analytische Denkweise sowie Freude an der strukturierten Fehleranalyse
Hohe Kundenorientierung, Teamgeist und Eigenverantwortung
Sehr gute Deutsch- und Englischkenntnisse

Darauf können Sie sich freuen:

Hybrides Arbeiten mit flexiblen Arbeitsmodellen
Attraktive Weiterbildungsmöglichkeiten und individuelle Zertifizierungsprogramme
Betriebliche Altersvorsorge
Vergütete Rufbereitschaft
JobRad-Leasing
Mitarbeiter-Technikprogramm
Empfehlungsprämien (Referral Bonus)
Bitkom-Mitarbeiterrabatte
Gruppen-Unfallversicherung
Sonderurlaubstage
Jubiläumszuwendungen

Sie möchten mit modernsten Cisco Collaboration-Technologien arbeiten und Ihr Expertenwissen in einem technisch anspruchsvollen Umfeld weiter ausbauen? Dann freuen wir uns darauf, Sie kennenzulernen.

Workplace type:

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

This offer from "NTT" has been enriched by Jobgether.com and got a 0% flex score.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...