About KIND

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety.

Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.

Position Summary

KIND seeks a Workplace Operations Manager, Data & Contracts to own the systems of record for workplace operations across all KIND locations. This role is responsible for maintaining accurate, accessible, and audit-ready data related to workplace agreements, compliance documentation, and operational records.

The Workplace Operations Manager, Data & Contracts serves as the central steward of contracts, equipment leases, certificates of insurance, and workplace operations documentation, ensuring that leadership and operational teams can rely on consistent, trustworthy information to make informed decisions. This role ensures all workplace operations records are properly executed, stored, tracked, and governed. The Workplace Operations Manager, Data & Contracts establishes data standards, monitors key deadlines, and enables reporting and compliance visibility, protecting KIND’s operational integrity, reducing organizational risk, and supporting strategic planning across the Workplace Operations portfolio.

This is a remote position based from any location in the U.S.

This position is contingent upon continued funding.

Essential Functions

• Owns and maintains centralized repositories for workplace operations records, equipment leases, contracts, vendor agreements, and compliance documentation.
• Maintains systems of record supporting workplace operations across 10+ offices nationally.
• Creates dashboard visualizations using tools like Power BI, Tableau, or other systems to visualize operational data.
• Establishes and enforces data standards for naming, storage, version control, and access across all workplace operations systems.
• Ensures all executed agreements and related documents are accurately stored and easily retrievable.
• Tracks expiration dates, notice periods, renewal timelines and issue alerts to leadership and responsible parties.
• Manages certifications of insurance (COIs) and other compliance documents for workplace vendors and landlords.
• Conducts periodic audits to confirm documentation completeness and accuracy.
• Creates SOPs and training materials to support consistent data entry and record management across the team.
• Partners with Workplace Operations managers to ensure operational processes align with documentation and reporting.
• Supports leadership in identifying opportunities for automation and system improvements related to document management and reporting.
• Evaluates and support the adoption of tools to streamline data collection, document storage, and reporting workflows.
• Assists leadership in exploring automation and AI-enabled solutions to improve accuracy and efficiency.
• Provides data insights to support strategic initiatives, organizational planning, and other duties as assigned.

Qualifications and Requirements

• Graduate degree preferred with 1 year of experience in facilities data governance, or bachelor’s degree with a minimum of 3 years of experience in facilities data governance.
• Experience with data governance, records management, and document lifecycle control.
• Proven experience with advanced spreadsheet analysis and structured data management.
• Experience using document management platforms such as SharePoint, ShareFile or Google Workspace.
• Experience with dashboard creation and operational reporting using data visualization tools.
• Experience with workflow automation tools, such as Power Automate or similar platforms.
• Demonstrated experience with process documentation and SOP development.
• Must be fluent in English. Spanish preferred but not required.
• Experience coordinating across departments in a matrixed or multi-site environment.
• Excellent organization and time management skills, as well as astute attention to detail while prioritizing org wide projects.
• Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.).
• Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
• Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
• Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
• Committed to practicing and supporting wellbeing and a work-home life balance.
• Experience working and communicating in a remote environment preferred but not required.

Our Benefits

• Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the three medical plan options, dental, and vision.
• Pre-tax flexible spending account (FSA) for both medical and dependent care.
• Pre-tax transit and parking spending account.
• Employer-paid life insurance and accidental death and dismemberment insurance.
• Employer-paid short and long-term disability insurance.

Our Focus on Wellness

KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities.

Application Instructions

To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.

Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/.