Virtual Receptionist

September 14, 2026

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Virtual Receptionist (Home Services / Painting Clients)

Remote | Contract (1099) | Part-Time to Start | U.S.-Based ONLY

About the Role

We're hiring a Virtual Receptionist to be the friendly, organized voice behind our businesses.

In this role, you'll support the company by answering inbound calls, returning missed calls quickly, responding to new leads, and booking estimates. You'll help make sure no lead gets left behind - and that every customer feels taken care of.

This is a great role for someone who:

loves talking to people
is naturally organized
can stay calm and confident in a fast-paced environment
enjoys being part of a supportive remote team

What You'll Do

Answer inbound calls for multiple client accounts (with scripts and training provided)
Return missed calls within our response-time standard
Respond to web leads, texts, and messages
Qualify leads and book estimate appointments
Send confirmations and reminders
Enter clean notes in the client CRM
Communicate with the Ops team for overflow support
Flag special situations or escalations to the Team Lead / Manager

Requirements

High Speed Home Internet
A dedicated distraction-free workspace without background noise between the hours of 9 am -5 pm EST
A reliable, fast computer to run multiple programs at once
Dual monitors for multi-tasking
Photos of these requirements must be provided

What Success Looks Like

Fast response times
Great phone presence and professionalism
Accurate booking and scheduling
Clear CRM notes and lead updates
Positive customer experience
Strong teamwork and communication

What We're Looking For

U.S.-based
Bilingual (English and Spanish required)
Previous experience in customer service, receptionist, VA, or call handling preferred
Comfortable on the phone (friendly, confident, professional)
Strong written communication (text/email)
Organized and detail-oriented
Able to multitask and stay focused while working remotely
Comfortable learning systems (Dialpad, Jobber/Housecall Pro, Teams, Excel, Monday.com)

Work Environment & Culture

We're building a fun, upbeat, work-from-home team culture where people feel supported and valued.

You'll be part of a virtual team that believes in:

collaboration over chaos
clear systems and training
celebrating wins
growing together

Perks of Working With Us

100% remote (work from home)
Flexible part-time schedule to start
Supportive team environment
Virtual team check-ins and team-building activities
Clear training and SOPs (you won't be left guessing)
Opportunities for growth and promotion as we scale
Performance-based advancement into senior roles

Growth Opportunities

This role can grow into:

Senior Lead Desk VA
Lead Desk Trainer
Team Lead VA

If you're dependable, coachable, and strong with customers, there is real room to grow with us.

Compensation

1099 contract
Part-time to start
Pay range based on experience and performance

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...