Job Description:

• Participate in the development of strategic plans, goals, and objectives, ensuring alignment with those of Market Operations and company.
• Work with senior management to define documentation accuracy goals and objectives.
• Manage and appraise the accuracy and completeness of all customer paperwork within the hub, determining and directing corrective action as needed.
• Define and implement paperwork best practices to ensure compliance with applicable regulatory standards.
• Continuously evaluate team effectiveness and hub level success in fields of paperwork accuracy and overall customer satisfaction.
• Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and market leadership to ensure effective paperwork procedures are in place.
• Assess any process gaps and problem solve solutions efficiently, utilizing expertise and leveraging cross-functional teams.
• Assist with customers as needed via phone, email, and text to obtain information necessary to accurately complete customer paperwork and vehicle titling and registration.
• Partner with the Regulatory Compliance team to create and maintain compliance best practices within your hub. Track regulatory compliance success to determine and implement training requirements.
• Work closely with local regulatory agencies and/or partners to receive, generate, and submit paperwork in compliance with local requirements.
• Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.

Requirements:

• Bachelor degree or 5+ years experience with document processing including medical billing, paralegal or similar experience required.
• Ability to lead a team successfully, maintaining a culture of accountability and growth.
• Ability to coach to performance with both direct reports and peers.
• Ability to get and maintain Notary in your local jurisdiction within the first 90 days of employment.
• Ability to manage, organize, and reconcile multiple sources of information with accuracy.
• Ability to diagnose, prioritize, and solve problems with varying complexity while maintaining a focus on team engagement and customer relations.
• Ability to communicate with customers, external partners, managers, direct reports, and coworkers effectively in a professional, courteous manner.
• Ability to handle multiple tasks and priorities effectively.
• Ability to work independently with little to no supervision to accomplish goals, meet deadlines, and find solutions.
• Computer literacy and data entry accuracy.
• Ability to work variable schedule(s) as necessary, including weekends.
• Must be at least 18 years of age and have a valid driver’s license.
• Must have a clean driving record with no DUIs and no more than two moving violations in the last 3 years.

Benefits:

• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.