About the position

Inflight Base Supervisors will be responsible for all phases of the Flight Attendant (FA) base operations, including training and regulatory compliance, policy and procedural compliance, directing and supervising the base Flight Attendants. This position will be responsible for coordinating DOT drug and alcohol compliance with the Anti-drug & Alcohol Program Administrator, be responsible for base delay and attendance reporting, and be the point of contact for Catering and POS issues. Will be Inflight emergency response representative for base and area operations.

Responsibilities

• Supervision of all phases of Flight Attendant operations at base
• Analyze and evaluate FA base operating performance and correct or recommend corrective action.
• Be available for 24/7 on-call duty phone.
• Manage Crew Scheduling and Flight Attendant scheduling conflicts.
• Work with Anti-drug & Alcohol Program Administrator, coordinate DOT drug and alcohol testing and notifications.
• Responsible for all distribution of revisions and bid packets and correct entry or uploading as needed for Flight Attendants assigned to base.
• Administer all performance and attendance reporting and corrective action to Flight Attendants assigned to base.
• Follow up on all base Inflight delays.
• Call all Flight Attendants with emergency situations if after hours.
• Point of contact for base catering and POS issues
• Provide technical guidance with POS and FAM.
• Participate on charter calls, coordinate services needed, prepare charter information sheets and distribute to crew.
• Assist with coordination of scheduled and charter catering coordination.
• Interpret company and local policies and procedures.
• Administer collective bargaining agreement for Flight Attendants assigned to base.
• Direct crew appreciation events at base.
• Complete and submit budgets and justifications as directed.
• Complete all paperwork as required by the Human Resources and Safety departments, including directing Flight Attendants to resources such as WBAT and ensuring timely submissions.
• Analyze and evaluate Flight Attendant base operating performance and implement or recommend corrective action.
• Maintain Flight Attendant qualifications.
• Maintain and perform check FA duties.
• Fly trip(s) each month from multiple bases.
• Onsite Inflight emergency response representative for base and area operations
• Determine and justify personnel, facilities, and equipment needs for these functions and be accountable for their effective utilization and cost.
• Seek opportunities to enhance Frontier’s local relationship through involvement in community affairs.
• Complete other tasks as assigned by Director of Inflight or Manager of Inflight Services.
• Travel as required.
• Assist with FA recruiting sessions as needed.
• Conduct uniform guideline training to all new hire classes.
• Participate as an ASAP ERC member upon assignment.

Requirements

• College degree or equivalent relevant experience
• Must be able to qualify as a Flight Attendant and maintain currency of qualifications.
• Excellent verbal and written communication skills
• Ability to multi-task and handle large and complex operation
• Excellent planning and time management skills
• Ability to serve as model Flight Attendant when providing customer service to passengers
• Ability to interface effectively with other departments and vendors on Frontier’s behalf
• Ability to communicate and work effectively with all levels of management and subordinates
• Ability to work independently
• Excellent interpersonal skills
• Must have strong planning and organizational skills
• Ability to analyze and react positively
• Shift work required, including weekends and holidays
• Capable of effectively coordinating multiple projects at the same time
• Excellent working knowledge of Frontier’s culture and business model
• Knowledge of airport and crew operations
• Ability to create and justify budgets
• Ability to coach, council and administer corrective action
• Must be willing to live in assigned base city or surrounding area

Nice-to-haves

• Current Inflight or airline experience preferred.
• Previous management or leadership experience desired.
• Knowledge of human resource management, Crew Scheduling and working with collective bargaining agreements desired.

Benefits

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.