AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

We are optimizing the shopping experience for Amazon's Customers in the Physical retail space. This role will be a key member of the program team supporting Just Walk Out (JWO) tech and business teams. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail, an ability to work in a fast-paced, high-energy, and ever-changing environment.

A successful candidate will: • Have the ability to work independently in a broad array of environments. • Manage cross-functional project teams, planning, organizing, and executing complex projects across multiple organizations and stakeholders to enable the launch of new sites at scale. • Build strong partnerships with operations leaders to understand improvement opportunities. • Have the ability to work in fast-paced environment. • Confidence operating in a highly ambiguous and iterative business space. • High attention to detail including proven ability to manage multiple competing priorities simultaneously. • Willingness to challenge and influence senior leaders through data driven insights. • Able to work with internal and external partners to drive long term solutions.

Key job responsibilities
• Develop, review, approve, coordinate, and lead large strategic projects / programs within Amazon Business Units (BUs) and across different geographies. • Build relationships and partner across cross-functional teams to build and execute on new initiatives and roadmaps. • Collaborate with global stakeholders and partners to deliver on project goals. Coordinate a portfolio of programs from inception to delivery. • Define and implement metrics to measure performance across procurement operations and transportation logistics. • Compile, manage, and report on weekly project metrics and be responsible for leading meetings to align on project requirements.
• Communicate program status updates to the stakeholders and senior leadership on a regular basis. • Provide program insights and data driven recommendations to support strategic decisions. • Communicate efficiently with internal and external partners to drive process improvements

About the team
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- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at