Slack User/ Specialist

October 15, 2026

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Slack User/ Specialist is a remote review track for evaluating AI outputs across slack user/ specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Why this role matters

Slack User/ specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.

Responsibilities

Review AI outputs against current slack user/ specialist operations workflows, playbooks, and firm policy for Slack User/ Specialist assignments.
Grade tone, escalation logic, and stakeholder fit on a structured rubric.
Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
Capture the right next step so the modeling team can train on it.
Adjudicate disputed treatments against published playbooks or firm guidance.
Maintain reviewer-quality scores in inter-rater calibration cycles.

Qualifications

Direct working experience in slack user/ specialist operations on real teams for Slack User/ Specialist work.
Comfort applying multi-page rubrics consistently across long batches.
Clear written reasoning that names the policy or workflow being applied.
Strong attention to detail and the ability to flag when a prompt itself is the problem.
Reliable async availability for at least 10 hours per week.

Example tasks

Grade a model's response to a real slack user/ specialist operations ticket and rate workflow, tone, and escalation.
Flag a missed escalation with the right severity tag and corrected next step.
Adjudicate a disputed playbook call between two reviewers using firm guidance.
Audit a 25-row batch for rubric consistency and report drift to the program lead.

Nice to have

Prior experience training, calibrating, or QA-ing operations teams.
Familiarity with AI-assisted workflow tooling and its failure modes.
Bilingual experience for cross-region operations.

Skills

Operational review
Policy adherence
Workflow judgment
Stakeholder communication
Slack User/ specialist operations

Work model

Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

Hourly rate confirmed after the interview process.

Application process

Apply through AuraOne's specialist intake for role-specific routing and review. Final project scope, schedule, and contractor terms are confirmed before placement.

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