Service Representative - Property & Casualty

August 26, 2026

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Customer Care - Fully Remote position in Property & Casualty. Start Date: May 4, 2026 Schedule: Must be able to work any shift that falls between the hours of 7:00 am - 8:00 pm CST Monday-Friday - some Saturday's required (10 am - 2 pm CST). In this role, you will primarily support educators by addressing inquiries about their auto and property insurance policies. Through phone calls, emails, and live chats, you will provide exceptional customer service, helping our clients protect their valuable assets. No license or experience in Insurance? No problem! Horace Mann will provide the necessary training and support to help you obtain your Property & Casualty License if you do not already have one. If you have a passion for supporting educators and making a meaningful impact, this role could be a great fit for you. Key Responsibilities <ul> <li>Develop strong knowledge of Horace Mann Property and Casualty insurance products, services and policies.</li> <li>Handle and problem solve customers' inquiries via phone, email, and chats.</li> <li>Responsible for ensuring a great customer experience in both written and verbal communications.</li> <li>Maintain quality and compliance within every interaction by adhering to all applicable company and state rules and regulations.</li> <li>Responsible for proactive up-sell and cross-sell of insurance solutions to existing customer base.</li> </ul> * Duties, responsibilities, and activities may be assigned or changed * Requirements <ul> <li>Education and Experience: <ul> <li>H.S. diploma or GED required (Bachelor’s degree preferred).</li> <li>2+ years of customer service/business/sales experience preferred.</li> <li>Insurance or Finance industry experience helpful.</li> </ul> </li> <li>Licensing and Training: <ul> <li>Successfully complete the Service Representative Trainee Program</li> <li>Obtain and maintain Insurance Producers License and Non-Residence License within 12 months of hire and maintain after that</li> </ul> </li> <li>Skills and Abilities: <ul> <li>Basic math skills and billing interpretation skills.</li> <li>Effective communication, both written and verbally – ability to identify unmet customer needs and provide solutions.</li> <li>Demonstrate active listening, system navigation, research, problem-solving, critical thinking, organization and time management skills.</li> </ul> </li> <li>Work Environment and Schedule: <ul> <li>Internet speed of at least 10 mb/s download 1mb/s upload – Verification required.</li> <li>Employee must have a private, organized location removed from daily household distractions.</li> </ul> </li> </ul> Work location is flexible if approved by the Company except that the position may not be performed remotely in New York, California, Colorado, Washington, New Jersey, Maryland, Alaska, Hawaii, Massachusetts, Minnesota, New Mexico, Oregon, or Rhode Island. Pay Range: $16.20 - $25.43 per hr. Salary is commensurate to experience, location, etc. #APP <div class="content-conclusion">Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets. We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators. EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status For applicants that are California residents, please review our <a href="https://www.horacemann.com/privacy/ccpa" target="_blank">California Consumer Privacy Notice</a> All applicants should review our <a href="http://www.horacemann.com/privacy.aspx" target="_blank">Horace Mann Privacy Policy</a></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...