About the position

The Senior Manager Airports Programs, Standards and Technology is responsible for the oversight, governance, and execution of airports policies, procedures, standards, programs, publications, and technology support that enable a safe, compliant, consistent, and efficient airport operation. This role leads the airports standards & programs function across above-the-wing and below-the-wing/station operations, ensuring coordinated ownership of airport manuals, policy and procedure change governance, cross-functional program execution, and field adoption support across the Airports organization. The Senior Manager also leads the airports publications function and technology support team, ensuring airport-facing content, tools, systems, and operational support processes are accurate, current, usable, and aligned to business priorities. This role partners closely with Airports Compliance to ensure audit findings, field observations, regulatory requirements, and operational learnings are translated into improvements to standards, training, communications, technology support, and field execution, while maintaining appropriate separation from compliance testing, audit execution, findings governance, and audit ownership. The Senior Manager is a key leader supporting Airports, advancing JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun through effective standards governance, program leadership, publications management, technology support, and field adoption.

Responsibilities

• Lead the Airports Programs, Standards and Technology function, including above-the-wing standards and programs, below-the-wing/station operations standards and programs, airports publications, and airports technology support
• Provide strategic direction, day-to-day leadership, and senior-level escalation for Managers Airport Standards & Programs, publications support, technology support, and other crewmembers supporting customer-facing airport operations, ground/station operations, and end-to-end airport process ownership.
• Oversee the development, implementation, maintenance, and continuous improvement of airport policies, standards, procedures, programs, manuals, and publications to ensure safe, compliant, consistent, and efficient execution across the airports organization
• Own airports policy and procedure change governance, ensuring SMS change management is completed for applicable changes and includes prioritization, stakeholder alignment, risk assessment, rollout planning, communications, readiness, adoption support, post-implementation review, and resolution of ownership gaps, handoff issues, and end-to-end metric tradeoffs
• Lead the airports publications function, ensuring manuals and publications are accurate, current, accessible, reviewed on a regular cadence and as operational needs arise, aligned to source policy/procedure decisions, and coordinated with training, communications, compliance, operational stakeholders, IOSA ISARPs, and other applicable standards
• Lead the airports technology support team responsible for airport-facing tools and systems, issue resolution, enhancement prioritization, user readiness, field adoption, technology change support, and technology support trend analysis
• Manage a portfolio of projects and programs impacting the airport operation, delivering measurable outcomes tied to safety, security, customer experience, operational reliability, efficiency, compliance, crewmember readiness, and environmental awareness
• Create and maintain strong cross-departmental relationships with Airports Compliance, Safety, Operational Leadership, Training, Communications, Technology, and other stakeholders to ensure audit findings, field observations, regulatory requirements, performance insights, and operational learnings are translated into improvements to standards, manuals, training, communications, technology support, and adoption plans
• Continually and proactively communicate program statuses, policy/procedure changes, publication readiness, technology support trends, risks, issues, performance trends, and recommended solutions to Airports Leadership through regular communications and status reports
• Lead, coach, and develop crewmembers responsible for airports standards, programs, publications, and technology support to support engagement, growth, goal achievement, succession readiness, industry awareness, competitor benchmarking, and adoption of emerging best practices
• Other duties as assigned

Requirements

• High School Diploma or General Education Development (GED) Diploma
• Six (6) years of airline experience
• Three (3) years of leadership experience
• Experience leading cross-functional programs, operational standards, policy/procedure governance, technology support, publications, or airport operational support functions
• Experience managing multiple teams, complex work portfolios, and large-scale projects, including implementation, adoption, performance tracking, and results delivery across operational teams
• Ability to interpret and analyze data, identify operational trends, and translate insights into actionable process improvements
• Strong leadership, organizational, and managerial skills, with the ability to coach, develop, and support crewmember growth, engagement, goal achievement, and succession readiness
• Strong relationship-building, stakeholder management, presentation, verbal communication, and written communication skills, including experience engaging operational crewmembers and presenting to senior executives
• Proficient in Microsoft Office suite
• Strong Customer Service skills
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge for certain locations
• Able to work flexible hours and be available for an emergency response on short notice
• Available for occasional overnight travel (20%)
• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located.
• Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Nice-to-haves

• Bachelor’s Degree
• Knowledge of IOSA, Safety Management System (SMS), airport operational regulatory programs, and applicable airport compliance frameworks
• Experience with airport publications, manual governance, operational technology support, change management, or field adoption of operational programs/tools
• Familiarity with airport operational systems and support tools used by airport crewmembers and leadership
• Comprehensive knowledge of the airport experience and operation, including the interdependencies of operating and support teams
• Self-starter with the ability to effectively manage sensitive and confidential information and contribute collaboratively across JetBlue teams
• Strong public speaking and executive presentation skills

Benefits

• healthcare benefits
• a 401(k) plan and company match
• crewmember stock purchase plan
• short-term and long-term disability coverage
• basic life insurance
• free space available travel on JetBlue