Senior Customer Manager – Performance Monomers

November 12, 2026

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Job Description:

Manage large, complex Key and Priority customer accounts
Manage account portfolio and prepare and implement sales plans
Lead and conduct negotiations, implement price changes, and develop long-term contract agreements
Manage sales contracts according to Dow guidelines and legal requirements for each region and country
Collaborate with product leadership to build customer strategies and use market intelligence to shape sales/product plans
Execute sales and marketing plans and deliver volume and value business goals
Lead and coordinate customer relationships, understand customer needs, and identify potential new clients
Challenge the status quo and identify growth opportunities
Develop strategies to improve long-term business profitability
Identify sustainability and innovation collaboration and growth opportunities
Lead a cross-functional account team
Coordinate global alignment with other regions as needed

Requirements:

A minimum of a bachelor’s degree or relevant military degree equivalence at or above a U.S. E5, Canadian Petty Officer 2nd Class, or Sergeant ranking
A minimum of 7 years of relevant working experience
Travel up to 50%
Ability to work legally in the United States
No visa sponsorship/support is available, including for any type of U.S. permanent residency process
Strong business acumen and ability to communicate financial trade-offs clearly
Strong written and verbal communication skills
Negotiating skills and a strong bias for action
Ability to build and maintain strong, productive relationships with customers, colleagues, and cross-functional stakeholders
Leadership skills to work cross-functionally and drive initiatives/issues through influence
Project management skills
Strategic and analytical thinking capability

Benefits:

Equitable and market-competitive base pay and bonus opportunity
Benefits and programs supporting physical, mental, financial, and social well-being
Competitive retirement program, including company-provided benefits, savings opportunities, financial planning, and educational resources
Employee stock purchase programs (availability varies depending on location)
Student Debt Retirement Savings Match Program (U.S. only)
Robust medical and life insurance packages
Travel insurance available in certain countries/locations
Training and mentoring opportunities
Work experiences, community involvement, and team building
Role-based workplace flexibility
Competitive yearly vacation allowance
Paid time off for new parents, including adoptive and foster parents
Paid time off to care for sick or injured family members
Paid time off supporting volunteering and Employee Resource Group participation
Wellbeing Portal
On-site fitness facilities (availability varies depending on location)
Employee discounts for online shopping, cinema tickets, gym memberships and more
Transportation allowance (availability varies depending on location)
Meal subsidies/vouchers (availability varies depending on location)
Carbon-neutral transportation incentives, e.g. bike to work (availability varies depending on location)

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