Senior Consultant, Account Services Management

September 18, 2026

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<div>Job Description Solution Support as a Service (SSaaS) for PowerEdge XE Support, Customer Delivery Executive (CDE) Join us to do the best work of your career and make a profound social impact as a Customer Delivery Executive in our Solutions Support as a Service team supporting PowerEdge XE servers in Chicago,Illinois. What you'll achieve The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders. Responsibilities You will: <ul><li>Lead AI server deal execution & governance: Align SOWs/SLAs with delivery capabilities, ensure compliance, manage risk, and oversee escalations</li><li>Act as AI infrastructure SME: Advise teams and customers on deployment, optimization, and performance best practices</li><li>Standardize and scale operations: Develop repeatable frameworks, playbooks, and delivery models for AI server support</li><li>Drive cross-functional collaboration & innovation: Partner with support, engineering, sales, logistics, and field teams to improve processes, products, and customer outcomes</li><li>Ensure operational excellence & customer success: Lead reviews, resolve complex escalations, implement corrective actions, and stay current on emerging technologies</li></ul> Qualifications Essential Requirements <ul><li>Travel & flexibility: Willingness to travel regionally as business needs fluctuate</li><li>Deal governance expertise: Strong experience with contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals</li><li>AI & infrastructure knowledge: Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms</li><li>Operational & delivery leadership: Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles</li><li>Customer & communication strengths: Strong project management, analytical thinking, and communication skills to influence stakeholders and drive successful outcomes</li></ul> Qualifications <ul><li>Deep technical expertise in AI product, work cases, and infrastructure. With 8-12 years of experience in technical customer support or account management, ideally supporting high-value technology clients across diverse sectors</li><li>Preferred certifications: Project Management (e.g., PMP), ITIL, or Dell-specific product certifications</li><li>Bachelor's degree in information technology, Computer Science, or a related field.</li><li>Valid driver's license required</li><li>Willingness to travel periodically to customer sites for escalations or hands-on data center training</li></ul> Compensation Dell is committed to fair and equitable compensation practices. The salary range for this position is $170,000 - $220,000 Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member - right now at MyWellatDell.com.</div>

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