Salesforce Field Service QA Engineer- 100% Remote

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Position: Salesforce Field Service QA Engineer

Duration:12 Months

Location: 100% Remote

 

About the Team: Dedicated Salesforce project team working with systems analysts, third-party developers/implementation partners, business stakeholders, and senior leaders. QA resources are aligned to specific Salesforce workstreams.

 

Tell us more about the role. What will this person be doing on a day-to-day basis? What are the main objectives for this role?

o          Hands-on Salesforce QA role focused primarily on manual testing today, with plans to move toward automation.

o          One QA will support the Salesforce Field Service workstream, including supply chain processes such as parts, distribution, and returns.

o          Get involved early in the development lifecycle to understand what is being built and the underlying business need.

o          Create test plans and test cases that can eventually be leveraged for automation.

o          Perform investigative testing rather than simply executing predefined test cases.

o          Validate that solutions meet both technical requirements and the actual business process.

o          Work closely with systems analysts, developers, implementation partners, and business stakeholders.

 

Must have requirements:

o          Deep Salesforce experience.

o          Salesforce Field Service experience, particularly for the Field Service workstream.

o          Strong manual QA/testing experience.

o          Ability to create test plans and detailed test cases.

o          SQL for backend/data validation.

o          Strong understanding of business processes and ability to identify when a solution may not meet the actual business need.

o          Investigative testing mindset – someone who will dig into the system and try to break it.

o          Comfortable challenging developers/analysts when necessary.

o          Experience working in an FDA-regulated environment/with traceability.

o          Experience working alongside automation teams is beneficial; does not need to personally automate tests.

o          Jira; Seffer is a nice-to-have.

 

Interview Process:

One 60-minute interview

Best Regards,

Chetna

Truth Lies in  Heart

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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