Remote Telephone Triage Registered Nurse

September 16, 2026

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Description

Are you a compassionate and experienced Registered Nurse with a passion for providing exceptional patient care remotely? We’re seeking dedicated RNs to join our dynamic and rapidly expanding team, offering vital telephone triage services. If you thrive in a fast-paced environment and enjoy making a real difference in people’s lives, we want to hear from you!

Company Culture and Environment

Join a supportive team of healthcare professionals committed to providing excellent patient care. The work environment is fast-paced, encouraging quick thinking and problem-solving while ensuring seamless patient interactions.

Career Growth and Development Opportunities

This position offers professional growth within a growing company where your skills and dedication will be valued and recognized.

Detailed Benefits and Perks

Flexible Scheduling: Competitive Baylor plan allowing you to work weekends and enjoy weekdays off.
Remote Work: Enjoy the convenience and flexibility of working from the comfort of your own home.
Making a Difference: Provide essential healthcare services and positively impact the lives of patients.

Compensation and Benefits

Competitive salary based on experience.
Health, dental, and vision insurance.
Retirement savings plan with company matching.
Generous vacation and paid time off policy.

Why you should apply for this position today

This role offers the chance to provide expert care and make a significant impact on patients’ lives while enjoying the flexibility of remote work.

Skills

Current and unrestricted Registered Nurse (RN) license.
Minimum of 5 years of relevant nursing experience in emergency department, call center, or provider office triage settings.
Strong clinical assessment and critical thinking skills.
Excellent communication and interpersonal skills, providing empathetic and patient-centered care.
Exceptional multitasking abilities and proficiency in using computer systems.
Ability to thrive in a remote, fast-paced environment.
Nurses with compact licenses are strongly encouraged to apply.
Ability to obtain additional nursing licenses as required.

Responsibilities

Provide expert telephone triage to patients of all ages, including both pediatric and adult populations.
Assess patient symptoms and provide accurate, timely advice based on established protocols.
Utilize clinical expertise to determine the appropriate level of care and guide patients to the right resources.
Document patient interactions thoroughly and efficiently in our electronic health record system.
Collaborate with a supportive team of healthcare professionals to ensure seamless patient care.

Qualifications

A current and unrestricted Registered Nurse (RN) license.
Minimum of 5 years of relevant nursing experience.
Strong clinical assessment and critical thinking skills.
Excellent communication and interpersonal skills.

Education Requirements

Bachelor’s degree in Nursing or a related field preferred.

Education Requirements Credential Category

Registered Nurse (RN) license.

Experience Requirements

At least 5 years of relevant experience in nursing, ideally in emergency department, call center, or provider office triage settings.

Why work in Charlotte, NC

Charlotte offers a vibrant mix of urban living and Southern charm, making it an attractive destination for professionals. The city boasts a strong healthcare ecosystem, numerous recreational activities, and a growing job market, providing a well-rounded lifestyle that supports both personal and professional growth.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...