[Remote] Sr. Manager, Solutions Architecture, ServiceNow Job Details | McDonald's Corporation

Other Jobs To Apply

Note: The job is a remote job and is open to candidates in USA. McDonald’s is a global restaurant and technology company advancing digital transformation through enterprise platforms and emerging technologies. The Sr. Manager, Solutions Architecture, ServiceNow will lead the platform solutions architecture team, define the global ServiceNow architectural strategy, and oversee scalable solutions across IT, HR, Finance, Procurement, Cybersecurity, Legal, and other enterprise functions.


Responsibilities

  • Lead and Mentor a Team: Hire, guide, and manage a high-performing, remote-first team of ServiceNow solutions architects, fostering continuous learning and engineering excellence
  • Define Architectural Vision: Develop, govern, and maintain the long-term architectural roadmap for the ServiceNow platform, ensuring technology capabilities scale alongside enterprise growth
  • Drive AI Architecture Strategy: Oversee the architectural strategy for AI-powered services on the platform, including the governance, safety, and integration of Now Assist, NLP models, and our virtual assistant, Otto
  • Architect Cross-Functional Workflows: Partner with leaders in HR, Finance, Cybersecurity, Legal, and Procurement to design unified, multi-suite solutions (such as HRSD, SecOps, GRC, and custom scoped applications)
  • Enforce Platform Governance: Champion 'Golden Instance' principles and enforce rigorous design-review standards to minimize technical debt and maintain upgrade readiness
  • Coordinate Strategic Partnerships: Oversee technical relationships with platform vendors, implementation partners, and external consulting teams to ensure high-quality delivery
  • Optimize Enterprise Integration: Govern global platform integration patterns, ensuring secure, high-performance API connections via IntegrationHub and enterprise middleware
  • Champion Employee Workflows: Architect scalable Employee Workflows that modernize workplace services, enterprise onboarding, and shared-services

Skills

  • 8+ years of professional experience in IT, Software Engineering, or Enterprise Architecture
  • 3+ years of experience in ServiceNow platform design, solution architecture, or technical leadership roles within a large, global enterprise
  • Demonstrated experience managing or mentoring technical teams of developers or architects in a complex, remote-first environment
  • Broad design experience with multi-suite ServiceNow products beyond IT, including HRSD, SecOps, IRM/GRC, App Engine, or custom-scoped portals
  • Experience guiding strategy and implementation for AI-powered features, conversationalagents (such as Otto), or predictive analytics
  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience
  • Strong communication and stakeholder management skills, with a proven ability to align technical and non-technical business leaders
  • Ability to formulate long-term platform strategies and influence technology choices across diverse business divisions
  • Advanced understanding of generative AI architectures, automated agent hand-offs, and natural language platforms
  • Experience leading and holding system integrators, partners, and contractors accountable to strict platform quality standards
  • Strong understanding of automated deployment pipelines, instance synchronization, and modern development lifecycles on the ServiceNow platform
  • ServiceNow Certified System Administrator (CSA): Preferred
  • ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS): Highly desirable

Benefits

  • Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
  • Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
  • This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
  • Remote leadership role
  • Remote-first team

Company Overview

  • McDonald's is a global foodservice retailer generating revenue through company-owned restaurants, franchise royalties, and licensing pacts. It was founded in 1955, and is headquartered in Oak Brook, Illinois, USA, with a workforce of 10001+ employees. Its website is

  • Company H1B Sponsorship

  • McDonald's has a track record of offering H1B sponsorships, with 60 in 2026, 61 in 2025, 77 in 2024, 37 in 2023, 31 in 2022, 60 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.

  • Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

    Other Jobs To Apply

    Remote Product Review Writer (Work from Anywhere) (Creative)

    Customer Service Representative Remote | Full Time Or Part Time | No Experience Required

    Executive Assistant to the CEO | Bookyourdata

    Remote Amazon Reseller

    Sr. TLE Auto Appraiser - Virtual

    Southwest Airlines is hiring: SEO Consultant in Dallas

    Associate Media Analyst (Part-Time, Weekend, Remote)

    Disney Cruise Line is hiring: Remote On-Air Sports Graphics Coordinator in Hartf

    Sales Representative (Remote) - Now Hiring

    Engineering Manager, Agents

    Weekend Job / Part-time Job - Online Tutor in Türkiye

    [Remote-Position] Data Entry Clerk- Part Time - Remote

    People Operations & Community Specialist

    Administrative Assistant / Data Entry Clerk (Remote) - Typing

    [Work From Home] (UPS Remote) – Data Entry Ope...

    Remote Live Chat Support Specialist

    Part-Time Copy Editor, West Coast

    Weekend/Evening Remote Licensed Talk Therapist - Fee For Service

    Starock Group - Remote Property Manager Assistant

    Virtual Assistant (Part-Time / Work From Home)

    Customer Service Representative Remote | Full Time Or Part Time | No Experience Required

    Technical Writer (Remote | $90–$140/hr)

    Remote Support Operations Night Role - No Calls, Messaging Only

    Sr. TLE Auto Appraiser - Virtual

    Executive Assistant to the CEO | Bookyourdata

    New Releases Feature Writer | MovieWeb

    Customer Service Representative Remote | Full Time Or Part Time | No Experience Required

    Sr. TLE Auto Appraiser - Virtual

    Remote Product Review Writer (Work from Anywhere) (Creative)

    Google Search Quality Rater – No Experience, 100% Remote Usa

    Executive Assistant to the CEO | Bookyourdata

    Basic Data Entry Clerk Wanted - Typing / Work From Home 25 Words Per Minute Input

    USA JOB Disney Careers, Remote Jobs For Disney Job ID- 753

    Virtual Data Entry Assistant (100% Remote)

    Teen Humor Content Evaluator - Remote Freelance Contractor

    Google Search Quality Rater – No Experience, 100% Remote Usa

    Part-Time Weekend Remote Customer Service Representative

    Executive Assistant to the CEO | Bookyourdata

    Senior Closing Specialist – Evening & Weekend Remote Position

    Social Media Moderator at Virtual Vocations Inc United States

    High-Priority Caregiving Weekend Shifts Available: Join a Top-Voted Team in Gallatin & Hendersonville!

    -Entry-Level Remote Role With No Experience Required | Apply Today

    Executive Assistant - Remote - Must have EA Exp

    Janitor - Now Hiring

    Assistant Manager Branch Office - Skibo Road Fayetteville

    Remote Data Entry Associate — Flexible Evening/Part-Time

    Amazon Customer Service Representative (Remote)

    Remote Product Tester - Flexible Studies

    iOS Engineer -Remote

    Senior National Account Ops Leader — Remote