[Remote] Senior Financial Analyst, SaaS Retention Specialist

September 26, 2026

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Note The job is a remote job and is open to candidates in USA. GoTo is a technology company focused on practical AI, user-friendly tools, and solutions that help customers and teams work more effectively. The Senior Financial Analyst, SaaS Retention Specialist will own renewal forecasting, analyze retention trends, provide proactive variance insights, and ensure the integrity of retention reporting and data. Responsibilities Own the end-to-end renewal forecasting process. Architect and validate forecast models for churn, renewal rates, and retention outcomes with high precision. Provide forward-looking analysis to inform financial planning and strategic decision-making Analyze retention metrics and trends for designated SaaS product lines. Deliver timely, actionable insights to Retention Analytics and Customer Retention Leaders, collaborating with stakeholders across teams and management levels. Own weekly pacing updates and monthly/quarterly reviews Conduct deep-dive variance analysis, identifying root causes behind retention performance vs. targets. Anticipate the next logical questions and proactively deliver recommendations that influence business strategies Reconcile retention data on a weekly/monthly basis, manage manual data adjustments, and ensure the accuracy and timeliness of all reporting. Navigate large, complex data sets and company databases to extract meaningful findings and optimize analytics workflows Skills Bachelor's degree in Finance, Business, Economics, or a related field; advanced degree a plus 5+ years' experience in FP&A, or similar financial analysis roles in SaaS or subscription-based business models (Inc., deep understanding of SaaS KPIs/Metrics) Expert level financial modeling and data manipulation Exceptionally self-motivated, detail-oriented, and intellectually curious, with a demonstrated ability to handle ambiguity and high workload in a fast-paced environment Advanced strategic thinking and problem-solving skills; comfortable working with abstract concepts and fragmented data to create actionable recommendations Ability to work effectively and seamlessly within teams and across departments, communicating complex concepts to both technical and non-technical audiences Benefits Comprehensive health benefits Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days Tuition reimbursement and access to instructor-led and on-demand learning and development programs The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching Remote work arrangement Company Overview As the leader in cloud communications and IT, GoTo addresses real-world challenges with practical innovations and a customer-first mindset. It was founded in 2003, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https//www.goto.com/.

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