[Remote] Quality Assessment Claims Specialist

September 21, 2026

Other Jobs To Apply

Note: The job is a remote job and is open to candidates in USA. Lyft is a transportation and mobility company seeking a Quality Assessment Claims Specialist for its Claims Operations team. The role audits claims intake and customer interactions for accuracy, compliance, documentation quality, and customer experience, while providing feedback, tracking trends, supporting calibration, and recommending process improvements.

Responsibilities

Conduct structured quality reviews of claims intake calls/tickets and customer-interaction touchpoints against a defined rubric including accuracy of documentation, adherence to SOPs, compliance with privacy/regulatory requirements, tone and professionalism
Score interactions using a weighted rubric and maintain consistent, defensible scoring standards across reviewers
Meet a defined audit volume/coverage target per week
Participate in regular calibration sessions with other QA reviewers, Team Leads, and Sr. Specialists to ensure scoring consistency across reviewers and teams
Flag rubric ambiguity and propose rubric updates as workflows or tools change (e.g., new intake fields, new compliance requirements, etc)
Deliver clear, specific, and actionable feedback to specialists and Team Leads based on QA findings
Partner with Team Leads/Trainers to identify coaching opportunities and recurring error patterns
Track and report QA trends (accuracy rates, common errors, compliance gaps) to leadership on a regular cadence
Identify systemic issues (tooling, SOP gaps, training gaps) surfaced through QA data and recommend fixes
Support special projects such as audits, data reconciliation, and new-product rollouts

Skills

2+ years experience in claims processing, customer support, or a related operations role
Strong working knowledge of claims intake processes, documentation standards, and relevant compliance requirements
Excellent listening, written, and verbal communication skills — comfortable delivering constructive feedback
High attention to detail and consistency; comfortable making judgment calls against a rubric
Ability to work independently while staying calibrated with a broader QA/reviewer team
Comfortable with data tracking/reporting tools (spreadsheets, dashboards, and internal QA tooling)
This role is fully remote in Nashville, candidates for this role must be based in the Nashville metro area
Prior claims/insurance or contact-center QA experience is a plus, not required

Benefits

Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan with company match to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Monthly Lyft credits and complimentary Lyft Pink membership
This role is fully remote in Nashville, candidates for this role must be based in the Nashville metro area.

Company Overview

Lyft is a ride-hailing service offering car rentals, bike, and scooter-sharing through its mobile app for convenient transportation. It was founded in 2012, and is headquartered in San Francisco, California, USA, with a workforce of 5001-10000 employees. Its website is

Company H1B Sponsorship

Lyft has a track record of offering H1B sponsorships, with 23 in 2026, 137 in 2025, 100 in 2024, 132 in 2023, 287 in 2022, 266 in 2021, 281 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...