Remote 3rd Shift Help Desk Representative (Part-Time, 25-30 hours/week)

September 15, 2026

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as a Help Desk Representative and Provide Exceptional IT SupportWe are seeking a skilled and enthusiastic Help Desk Representative to, providing top-notch IT support to our small business clients during late-night hours. As a part-time, contract position with opportunities for long-term hire, you will have the chance to reputed company a significant impact while enjoying a flexible schedule.Position Overview• Location Remote (must be local to Franklin, TN area for occasional in-office training and collaboration)• Compensation Competitive hourly reputed company of $25 per hour• Schedule Monday to Friday, 500 p.m. to 1000 p.m., with occasional Sunday work (approximately 6 hours)• Company Workwarp, a dynamic and innovative company dedicated to delivering exceptional IT solutions Key Responsibilities• Provide remote help desk support, handling incoming support requests and resolving technical issues in a timely and professional manner• Assist with password resets, troubleshooting basic networking issues, and supporting bolthires 365 environments (e.g., email, OneDrive, Teams)• Escalate reputed company technical issues to senior team members, ensuring seamless resolution and minimal downtime• Track and document customer issues in a ticketing system, maintaining accurate records and facilitating reputed company improvement• Collaborate with team members during training and problem resolution, sharing knowledge and best practices to enhance overall team performance Qualifications• Prior experience in a help desk or IT support role, with a strong reputed company in technical troubleshooting and problem-solving• Familiarity with bolthires 365 (email, Teams, OneDrive) and basic understanding of networking concepts (e.g., routers, switches, Wi-Fi)• Excellent communication and problem-solving skills, with the ability to work independently in a remote environment• Must be local to Franklin, TN, or nearby for occasional office visits and collaborationWhat We Offer• A competitive hourly reputed company of $25 per hour, with opportunities for long-term hire and career growth• A flexible, part-time schedule with a mix of reputed company evenings and occasional weekend hours• The chance to work with a dynamic and innovative company, making a significant impact on our clients' reputed company• Opportunities for professional development and reputed company learning, with a focus on enhancing your technical skills and knowledgeIf you are a motivated and tech-savvy individual with a passion for delivering exceptional IT support, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to be considered for this role. Apply tot his job Apply To this Job Apply tot his job Apply To this Job

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1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...