Real Estate Coordinator - US Based Remote (Central/Pacific Time Zone)

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This a Full Remote job, the offer is available from: United States

Our process includes a HireVue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team.

Compass International Holdings (formerly Anywhere Real Estate) is the leading and most integrated provider of residential real estate services in the United States. Through the Customer Contact Center & Engagement, we deliver high quality leads to the agents of our trusted industry brands, including Better Homes and Gardens Real Estate, Century 21, Corcoran, Coldwell Banker, ERA, and Sotheby's International Realty.


We are seeking qualified candidates for our Real Estatet Coordinator role, a customer service position providing guidance and support to participants of our key real estate reward programs. In this role you will aid home buyers and sellers throughout their move journey, from the initial program enrollment all the way through closing. 

While this position is remote, this candidate will be required to work in Central or Pacific Time Zone hours.

Responsibilities 

 •Maintain a caseload of 375-600 files
•Ability to manage multiple clients and diverse program details within a caseload
•Convert leads into sales by maintaining close contact and problem solving throughout the home buying/selling lifecycle
•Educate new customers on program benefits and program reward eligibility
•Manage escalations with professionalism and poise
•Identify real estate needs for each customer and tailor the best solution to meet their needs
•Act as an advocate to support the customer throughout their real estate transaction
•Function as a liaison between the customer and real estate agent to ensure excellent service
•Appropriately handle high volume of calls, emails, and texts per day
•Ensure proactive follow-up with customers at key touchpoints in their journey
•Adhere to specific call flow process according to policy-varies from client to client
•Achieve key metrics for customer enrollment, referral placement, sale closings, and program satisfaction
•Provide & facilitate cross-selling of mortgage and ancillary services as needed


Qualifications:

2-3 years business experience preferred
High school diploma required; some college preferred
Bilingual English-Spanish speakers preferred
Real estate knowledge preferred (home purchase, sale, or mortgage)
Customer service experience preferred (retail, financial services, or call center)
Strong interpersonal, verbal, and written communication skills
Digital literacy and ability to navigate multiple systems
Strong attention to detail
Planning and organization skills; ability to multi-task in a fast-paced environment
Ability to relate to a customer in a professional and courteous manner
Regular and consistent attendance/punctuality
 

This offer from "Anywhere Real Estate" has been enriched by Jobgether.com and got a 73% flex score.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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