Product Specialist [3rd shift - 11p-8a] - REMOTE

October 16, 2026

Other Jobs To Apply

No other job posts for this day.

Production Support Specialist (3rd Shift) - Must have Mainframe AND Nagios AND TIVOLI
Candidates local to Columbus, OH preferred
Remote position
Interview via Teams
Must work every Saturday-Sunday
Occasional holidays at straight time

Job Description:
Schedule includes every weekend (Saturday and Sunday), as well as some holidays will be required (holidays will be on a rotational basis). This will only be a few times per year, paid at straight time.

Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues.
Experience with BMC Control-M/EM is a mandatory requirement.
Manage batch workload in a Production Control environment for both mainframe and distributed/client-server applications.
Identify and fix common abends, alert support staff when problems develop, escalate issues to management when SLA's may be jeopardized, and document all issues in writing (via ServiceNow tickets: Incidents & Incident Tasks).

Mandatory Skills:

Clear and effective written and verbal communication skills are required.
Efficient in using BMC Control-M for managing batch jobs.
Efficient in using BMC Enterprise Manager or managing batch jobs.
Skill in managing batch workload on AJF for both mainframe and client server
applications.
Expertise in identifying abends and using JCL to fix those abends.
Capacity to analyze alert messages and/or shout messages to determine severity,
and follow escalation procedures when SLA's may be jeopardized.
Ability to clearly and effectively communicate verbally to support staff when
problems develop.
Ability to clearly and effectively communicate in writing a summation of a problem
with pertinent details.
Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs.
Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli.

Certifications/Desired Skills:

Expert ability to analyze and manage batch workload on AJF for both mainframe and client server applications by using both BMC Control-M and EM tools respectively.
Expert level in identifying and fixing common abends using JCL.
Familiarity with batch job alert messages and shout messages coupled with the ability to determine severity, follow escalation procedures when SLA's may be jeopardized.
Ability to clearly and effectively communicate verbally to support staff when problems develop.
Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
Familiarity of system tools (i.e. Nagios, IP Monitor, Tivoli, Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.
Familiarity with ServiceNow Incidents & Tasks.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...