Blue Cross Blue Shield of Massachusetts is a healthcare insurer seeking a Product Manager to support the development, enhancement, implementation, and management of Consumer Directed Healthcare products, including HSAs and FSAs, and other funding solutions. The role partners with vendors and cross-functional teams to execute product strategy, analyze performance, ensure compliance, and support sales and operational initiatives.

Responsibilities

• Support the development, enhancement, implementation, and management of CDH healthcare products and other funding solutions
• Lead cross-functional initiatives and collaborate with internal stakeholders to support product strategy and execution
• Serve as a subject matter expert on assigned products
• Support business case development, KPI tracking, and financial and operational analysis
• Gather and document business requirements and support solution development for product enhancements or development of new products and services
• Ensure alignment with regulatory and compliance requirements
• Serve as a product expert; support Sales, broker, and account management efforts through presentations, training, and RFP responses
• Contribute to product positioning materials and internal communications
• Monitor product performance, market feedback, and operational considerations to identify new areas of opportunity or enhancements
• Build strong collaborative relationships across teams

Skills

• * Strong knowledge of healthcare, health insurance products, provider networks, or healthcare delivery systems
• * Strong communication, presentation, analytical, and organizational skills, with the ability to communicate effectively at all levels, including senior management
• * Comfortable independently problem solving and escalating as appropriate for strategic guidance
• * Ability to manage multiple priorities in a fast-paced environment
• * Ability to communicate complex healthcare concepts clearly and effectively to all levels
• * Demonstrated initiative and willingness to learn and grow within a product management environment
• * Proficiency with Microsoft Office applications including Excel and PowerPoint
• * Bachelor's Degree required
• * 3–6 years of relevant healthcare, product, operations, consulting, or business experience
• * Experience with health insurance products and services
• High school degree or equivalent required unless otherwise noted above
• * Familiarity with project management practices and tools (such as JIRA and Microsoft Project) is helpful but not required
• * Experience working with or managing vendors in the medical, health insurance products, and/or financial spaces is helpful but not required

Benefits

• This position is eligible for the Flex persona: employees living within 50 miles of a BCBSMA office are required to work in office twice a week, while those living farther than 50 miles will work remotely with a requirement to visit the office quarterly.
• Variable pay
• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• A suite of well-being benefits to eligible employees
• Development investment and necessary resources to enable employee success
• Opportunities for employees to forge their unique career path
• Work/life balance support

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