Premium Cruise Custom Vacation Consultant

November 13, 2026

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About the position

As part of Team Amex, the Premium Cruise Custom Vacation Consultant works in a critical frontline contact-center role, answering calls from premium card members in a high-volume environment. The consultant creates personalized, exclusive travel experiences for Platinum Card Members, using American Express service, programs, and premium benefits to deliver memorable vacations and build long-term relationships and loyalty. Trips may include cruises, custom vacations, honeymoons, or reunions. This is a hybrid role based in Sunrise, Florida. Candidates must work in the office at least three days per week and be flexible to work anytime between 8:00 a.m. and 11:00 p.m. Eastern Time, including weekends. Employment eligibility to work in the U.S. is required; American Express will not pursue visa sponsorship for this position.

Responsibilities

Deliver world-class customer service in an inbound, high-volume travel call-servicing environment.
Create new bookings and service existing travel arrangements for Premium Card Members, delivering memorable travel experiences.
Consult with customers to understand their needs and provide innovative, personalized interactions.
Research, plan, and create personalized cruise and vacation experiences, including domestic and international flights, tours, hotels, and car rentals.
Communicate relevant new and existing product offerings and value propositions to Card Members.
Prioritize the Card Member experience and deliver service and outcomes aligned with the Membership First approach and American Express brand.

Requirements

At least 1 year of experience in tourism, travel, or cruises and tours.
Experience in high-end customer service or sales roles.
Demonstrated ability to provide premium customer service, ideally in a call center or comparable fast-paced, high-volume servicing environment.
Basic geography knowledge, including the ability to locate continents, countries, and key travel destinations worldwide.
Positive attitude and outlook, desire to learn, willingness to try new things, resilience through change, and optimism.
Strong communication and active-listening skills, with the ability to adapt conversations to the situation and the Card Member’s communication style.
Computer proficiency, including navigating multiple computer applications, Microsoft Office, and personal devices.
Ability to succeed in a results-focused environment and meet or exceed goals.
Ability to work nights and weekends.
Ability to work in the office a minimum of three days per week in a hybrid role.
Flexibility to work anytime between 8:00 a.m. and 11:00 p.m. Eastern Time, including weekends.
Eligibility to work in the U.S.; visa sponsorship will not be pursued.

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