Position Description

We are hiring a People Operations Manager to support our team during our operating season and help create a structured, supportive, and high-performing work environment.

This role owns the people systems that enable the resort to operate well: seasonal hiring coordination, onboarding, employee relations, manager support, departmental integration, and workplace consistency in a fast-paced, remote hospitality setting. You will partner closely with department leaders and directly supervise our Resident Advisor / Employee Activities Coordinator, who oversees housing.

The People Operations Manager ensures that expectations are clear, managers are supported, and employee concerns are handled fairly and consistently. This is a hands‐on, people‐focused leadership role designed for someone who enjoys being visible, building trust, and solving real‐world challenges in a dynamic environment.

Position Details

• Job Title: People Operations Manager
• Location: Fairbanks, AK / Himalaya Road, Fairbanks North Star Borough
• Reports To: General Manager
• Employment Type: Full-time Year Round
• Salary: $3,138.46 biweekly, depending on experience

Key Responsibilities

Seasonal Workforce Readiness

• Own the annual seasonal hiring calendar in partnership with the General Manager and department manager.
• Coordinate job postings, applicant flow, interview scheduling, hiring checklists, and candidate communication.
• Support managers in using consistent interview questions, hiring standards, and evaluation scorecards.
• Help ensure new hires understand the realities of working at a remote winter resort, including housing, weather, schedules, guest expectations, and company standards.

Onboarding, Communication, and Employee Experience

• Own the employee onboarding process from offer acceptance through first week of work.
• Supervise the Administrative Assistant to ensure onboarding documents, ADP setup, benefits information, employee files, and required acknowledgments are complete and accurate.
• Improve pre-arrival communication, first-day experience, staff orientation, and employee readiness.
• Identify recurring employee pain points and partner with managers to resolve them.
• Support employee recognition, feedback, communication, and engagement practices throughout the season.

Employee Relations and Manager Support

• Serve as a trusted resource for employees and managers, addressing workplace concerns, guiding conflict resolution, and ensuring fair, consistent outcomes.
• Coach and support managers in handling performance issues, feedback conversations, and team dynamics, helping build leadership capability across departments.
• Lead and document employee relations matters, including investigations, corrective actions, and terminations as needed.
• Reinforce clear expectations, accountability, and consistent application of company policies and standards.
• In collaboration with the Administrative Assistant, support HR administrative functions, including onboarding, offboarding, and maintaining accurate documentation using ADP Workforce Now.
• Collaborate with leadership to maintain a professional, respectful, and supportive work environment across all teams.
• Directly supervise and support the Resident Advisor / Employee Activities Coordinator, providing guidance on housing-related escalations and alignment on overall employee experience.
• Partner across departments to identify trends, address challenges proactively, and improve the overall employee experience in a remote, seasonal setting.
• Other duties as assigned.

Qualifications

• 5+ years of human resources experience, preferably in hospitality, seasonal, or remote operations.
• Experience coaching managers or supporting performance management.
• Strong background in employee relations, investigations, conflict resolution, and policy guidance.
• Experience managing or supporting staff housing or remote workforce housing (preferred).
• Excellent communication, organizational, and problem‐solving skills.
• Ability to manage multiple priorities in a fast‐paced, seasonal environment.

Requirements

• Professional, approachable, and supportive leadership style.
• Strong decision‐making skills with the ability to balance guidance and accountability.
• Ability to handle confidential and sensitive information with discretion.
• Experience facilitating performance reviews, corrective action plans, and employee coaching.
• Ability to lift up to 50 lbs and work in outdoor conditions, including uneven terrain and extreme weather.

Benefits

• PTO per Borealis Basecamp policy.
• Medical, Dental, and Vision Insurance (eligible after 60 days).
• Access to Borealis Basecamp activities.
• Two last‐minute stays per year in Basecamp accommodations.
• Company‐provided phone and computer.
• This position does not offer employer‐sponsored housing.