Partner Success Specialist (AWS Specialist and Partner Organization)

October 6, 2026

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Requirements

Deep expertise in partner enablement and post-sale value delivery
Strong program management and operational excellence capabilities
Proven ability to influence and drive change across complex organizations
Experience working with enterprise partners and cloud services
Experience using AI to automate and scale work more effectively
Experience in a senior customer-facing role
Bachelor's degree or equivalent, or experience working with partners through account, product or program management and business development engagements
Experience managing cross-functional projects and initiatives
Experience working across teams and influencing teams that are not your own
Proven track record of implementing value realization frameworks at scale
(Desirable) Knowledge of key technology and market trends
(Desirable) Experience implementing AWS/cloud services
(Desirable) Associate's degree or above, or AWS certification, such as, AWS Solutions Architect, or a similar cloud certification
(Desirable) Experience working with, presenting to and influencing senior executives up to VP level
(Desirable) Experience working with Global System Integrators or strategic technology partners
(Desirable) Deep understanding of cloud services and enterprise digital transformation
(Desirable) Track record of building partner capabilities and driving partner-led growth
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

What the job involves

As a Partner Success Specialist (PSS) within the AWS Specialists & Partners (ASP) org, you will be responsible for scaling AWS's customer success methodologies across our partner ecosystem to drive measurable business outcomes and accelerate customer value realization
You will architect and implement frameworks that enable partners to drive and measure customer value post-implementation
This role combines strategic enablement with hands-on execution to establish partners as extensions of AWS's customer success organization
Develop strategies to align partner success initiatives with AWS’ long-term growth objectives
Design and adapt CS CoE's 'Activate to Advocate' framework for partner implementation
Create partner-specific success metrics, health scoring models, and value realization playbooks
Develop governance models and operational excellence guidelines for partners
Architect scalable approaches to measure and improve partner-led customer outcomes
Contribute to the AWS Value Realization Toolkit for Partners
Partner enablement and program execution:
Enable partners to build and scale their customer success practices by helping demonstrate how creating a customer success COE/customer success capabilities positively impacts their business model
Guide partners through post-sale stages
Deploy customer health frameworks and intervention strategies through partner channels
Build adoption, change management and stakeholder engagement toolkits
Coach partners in establishing systematic approaches to value realization
Build feedback mechanisms to continuously evolve success frameworks based on partner insights
Establish mechanisms to measure and track partner-led customer value realization
Drive partner-led adoption through technical milestones and usage metrics
Implement value realization frameworks to meet business KPIs
Organizational Leadership & Influence:
Partner with PDMs to drive adoption of success frameworks across partner organizations
Collaborate with Partner Sales to accelerate consumption through systematic approaches
Work with Partner Development Specialists to create industry-specific success playbooks
Build relationships across AWS organizations to drive program adoption and refinement
Influence senior stakeholders to drive organizational transformation
Develop business cases demonstrating quantifiable business impact and ROI of systematic partner enablement

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