Mission Success Manager

September 15, 2026

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Job Description:

Build deep relationships with customer technical and executive teams
Lead customer kickoffs, onboarding, regular syncs, and Quarterly Business Reviews
Own high-severity technical escalations and coordinate cross-functional resolution with support and engineering teams
Navigate customers through technical implementation and the Authority to Operate / FedRAMP compliance processes
Own renewal and upsell opportunities to secure contract expansion and revenue retention
Synchronize feedback from deployed customers into product roadmap recommendations
Serve as the primary point of contact for a portfolio of commercial customers deploying on Game Warden
Coordinate between customers, engineering, security, and product to ensure authorization and secure deployment of SaaS solutions

Requirements:

5+ years in customer/mission success, technical delivery, or related role, preferably supporting PaaS or cloud infrastructure in government contracts
Direct experience working in or supporting Department of War (DoW) missions or Federal Civilian agencies
Ability to manage complex customer relationships, sometimes through ambiguity
Working knowledge of NIST RMF, FedRAMP, or equivalent compliance frameworks
Demonstrated understanding of IaaS, PaaS, and/or SaaS
Excellent communication skills and the ability to shift fluidly between technical and non-technical audiences
Direct experience managing customer relationships in an IaaS, PaaS, or SaaS environment
Experience in fast-paced startup environments
Operational fluency with Salesforce for CRM pipeline management and Jira for ticketing and cross-functional collaboration
Candidates must reside in one of the approved hiring hubs: DC/Maryland/Virginia; Raleigh/Durham/Chapel Hill, NC; Denver/Colorado Springs, CO; Dallas/Fort Worth, TX
U.S. citizenship
Currently obtaining a security clearance

Benefits:

Potential eligibility for equity awards
Discretionary bonuses
100% employer-paid medical, dental, and vision coverage for you and your dependents
401(k) with a 3% company contribution
Comprehensive wellness benefits, including a One Medical membership, mental health resources, family planning support, and more
Equity incentive plan
New hire technology and home office stipend
Annual professional development stipend
Flexible paid time off, plus all federal holidays
Generous parental leave
Flexible remote work opportunities
Employee referral bonus program

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