Manager On Duty (Part time - Weekends) I Downtown

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JOB RESPONSIBILITIES
Staff Development:
  • Ensuring all staff are performing and providing exceptional service and work well as a team during that shift.
  • Ensuring all staff are dressed appropriately for their program area as stated in the Employee Handbook.
  • Monitoring number of staff in each program area (ratios are met), and sending staff home if over-staffed.
  • Communicating in writing with professional staff on issues relating to staff concerns on weekends and in the evenings.
  • Ensuring all membership staff are present and working appropriately.
  • Providing audits of lifeguards using Redwoods checklists.

Program Operations:
  • Conducting regular and frequent walk-throughs throughout work shift.
  • Effectively communicating the mission, vision and values of the Wichita YMCA.
  • Ensuring all services comply with YMCA standards and methods of operation.
  • Monitoring and evaluating delivery and effectiveness of member services and continually striving to attain the highest possible level of quality.
  • Ensuring proper implementation of front desk procedures.
  • Having comprehensive knowledge of association wide programs, as needed for the education of Member Service staff.
  • Ensuring all membership and program information is tactfully displayed and available.
  • Being accessible and visible to staff and members.
  • Report all member and community inquiries and concerns to supervisor at the end of daily shift so a response can be given within 24 hours.
10. Completing and submit the required MOD report at the end of each work shift.

Fiscal Management:
  • Producing effective and efficient staff schedules within set payroll budget parameters.

Strong Community Campaign/Financial Development:
  • Providing leadership for assigned aspects of Strong Community Campaign, special events and other fund development to ensure fundraising goals are met.

Facilities:
  • Maintaining complete familiarity with all risk management procedures and policies.
  • Maintaining front desk area in an orderly, clean and safe condition.

Other:
  • Communicating information promptly to all branch leadership and departmental staff.
  • Attending applicable training and conferences to further professional development.
  • All other duties as assigned.

EFFECT ON END RESULT: Providing leadership and management to ensure a safe facility, high performing staff, and full engagement with members and program participants.
Requirements
Education/Experience Requirements:
  • Minimum age of 21
  • Minimum of two years customer service experience
  • Minimum one year supervisory experience

Physical/Mental Requirements:
  • Must be able to routinely perform the following physical activities; climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for extended periods of time, walk, lift and/or move up to 50 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks
  • Must have ability to communicate effectively; both orally and in writing
  • Must possess problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing environment
  • Must be detail oriented and exhibit a high degree of accuracy and alertness
  • Must demonstrate initiative in absence of supervision
  • Must be able to relate to and work with diverse groups of people in a friendly and consistent manner
  • Must work collaboratively as a team member as well as independently and lead by assigned goals, duties and deadlines
  • Must possess ability to exercise high levels of discretion and confidentiality
  • Must present a neat and professional appearance at all times

Job Requirements:
  • Commitment to the YMCA mission, vision and values
  • Must attend New Employee Orientation within 30 days of hire
  • Complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance with Conditions of Employment
  • Learn Membership related functionality in member software
  • Learn all emergency procedures and action plans for the branch
  • Understand and abide-by all policies and procedures as set forth by the association
  • Work a schedule that reflects the needs of the branch; including evenings and weekends
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