Manager of People Operations

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About the Job

As the Manager of People Operations at Splitero, you will be the heart of our employee experience — the warm, approachable face of People Ops that our Splitizens feel comfortable coming to, and the steady hand behind the scenes keeping things running right. You'll build on our OneTeam culture - for both our remote employees and our hybrid crew based in San Diego - through planning offsites, virtual events, and meaningful initiatives.

This is a role for someone who can move fluidly between front-of-house support and owning back-of-house, detail-oriented processes, such as LOA and Benefits administration, reporting, and compliance management. You will report to the VP of People and work closely with our People Operations Coordinator, People Business Partner, and external 3rd parties.

  • Act as the primary point of contact for employee questions and HR needs, providing consistent and approachable guidance.
  • Manage all leaves of absence in collaboration with our leave management partner, Tilt.
  • Own benefits administration, including open enrollment logistics, qualifying life events, and collaborating with our brokers and carriers as needed.
  • Plan and execute company offsites, virtual team events, and culture programs that build connection across our remote and hybrid teams.
  • Maintain and continuously improve our HRIS, Rippling, ensuring data integrity, reporting that supports data-driven decision-making, and efficient workflows that minimize manual work.
  • Own compliance administration, including handbook and policy maintenance, exemption analysis, ADA interactive process facilitation, and multi-state employment law monitoring.
  • Build and maintain People Ops resources on our internal wiki, empowering employees to self-serve answers to common questions.
  • Continuously improve People Operations policies, processes, and initiatives, ultimately leading to improved efficiency and or an improved employee experience.

The salary range for this position is $135,000 - $155,000. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training.

About You

  • 7+ years of experience in People Operations or Human Resources
  • Approachable, warm communication style; comfortable being the primary point of contact for a broad employee population.
  • Sound judgment in navigating ambiguous or sensitive employee situations with discretion and tact
  • Proven experience building and executing org-wide culture programs that align with broad company goals.
  • Ability to independently manage all benefits administration
  • Experience owning compliance administration, including multi-state employment law, policy creation, and handbook maintenance.
  • Strong working knowledge of HRIS platforms, Rippling preferred.
  • Highly organized and self-directed, with the ability to independently manage competing priorities without close oversight.
  • Follows through without being chased and holds themselves accountable for recurring, unglamorous tasks with no one checking in.
  • Based in the San Diego, CA area, and the ability to be in-person 2-4 days per month is preferred.
  • SHRM-SCP or SPHR is preferred
  • Desire to participate in a fast-paced early-stage startup
  • Adaptability: Embraces changing circumstances with resiliency and positivity
  • Team-Oriented: Prioritizes collaboration, inclusivity, and teammate support

About Us

Millions of homeowners in today’s economy are sitting on substantial home equity they are unable to access due to rising interest rates and strict qualification requirements of traditional lenders. That means millions of homeowners can’t convert their hard-earned equity into cash to pay off debt, start a home renovation, or pad their retirement to better their lives.

Splitero co-founders Michael Gifford and David Zvaifler witnessed the problem firsthand throughout their real estate careers. They set out to create a win-win product that could help those homeowners access their home equity but not make monthly payments like traditional financing options. And thus, Splitero was born.

As part of our team, you will join our quest to revolutionize the real estate industry while helping families in need. We offer a suite of benefits designed to help you thrive in all areas of life.

  • OneTeam Culture - We foster a culture of transparency, innovation, and inclusivity, where every voice is heard and every team member is valued. We believe in celebrating our successes, doing the right thing, and helping each other so we grow as a team and as individuals.
  • Generous Resources - We want to ensure you are set up to do your best work. In addition to a solid tech stack, and access to any WeWork location, you will receive a monthly cell and internet stipend.
  • Premium Healthcare - We offer comprehensive healthcare plans for you and your family, which employees are eligible for on their first day.
  • Flexible PTO and Parental Leave - We offer a generous PTO and encourage employees to take time off to recharge. We're proud to offer a parental leave policy that allows you to welcome your new addition without worry.

We are a workforce composed of individuals with diverse backgrounds, abilities, minds, and identities. In keeping with our commitment to inclusion, we will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodations are required when applying, interviewing, or performing the essential functions of this position, please contact People Operations, at peopleops@splitero.com.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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